Functional CRM Consultant
2 days ago
We are working with the UK head office of an extremely exciting global business who are at the forefront of their sector; a well-known, modern, and futuristic brand known and seen across the UK and worldwide in homes and offices, a company everyone knowsof.
We are looking for a 'Functional CRM Consultant (Dynamics365)' to join this global brand, an ethical business that is fully focussed on enabling people to be themselves and express that in their work and development.
Within this role you would be reporting to the CRM Manager, driving user adoption of the CRM platform and support users in the follow-up process and resolving cases and queries. Additionally, assessing relevant business needs and utilising the CRM platformsto enable the sales force to be as effective as possible.
We are looking for people that can offer full time commitment to this role, this small team is based in the companies UK HQ, which is in Hemel Hempstead, although for the right person they are offering a fully remote based role as well as a hybrid role ifyou are within a commutable distance and would enjoy to go into the modern offices.
**Also, that this role is Remote OR Hybrid working.**
This will be paying a competitive salary of up to £60k + a very good, attractive, and extensive benefits package.
**Overview of duties**:
- MS dynamics 365, designing functional processes.
- To capture and translate information from users and pass to internal Developers to code; then Test for functionality; then maintenance of app/portal plus Business Road mapping.
- Business Analysis - Recognise and find solutions that are readily available or need to be actioned and implemented within the CRM platforms via best practice.
- Technical and functional support - Provide support to CRM users via actively managing requests and completing helpdesk resolutions.
- Troubleshooting - As an when required, assessment and testing of cases.
- Communicating with system developers to ensure deliverables, timely progression of projects and spec adherence are of sufficient quality.
**Requirements**:
- Graduate calibre, a degree in Computer Science, Business Analytics or similar would be ideal.
- MS Dynamics/Salesforce knowledge with an understanding of relational databases.
- Numerical, an eye for detail, an analytical and logical process and ability to tackle problem solving with great comms skills.
- A solid interpreter of data and troubleshooting.
- Can translate and review business requirements, can identify issues and create solutions to issues.
- Project lifecycle experience.
Looking for the next step in your career? Think Specialist Recruitment.
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration,customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
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