Administrator

2 weeks ago


Hinckley, United Kingdom Blue Arrow Full time

To provide an efficient and professional customer care service to purchasers post
completion of properties ensuring customer satisfaction and provide support to
the Customer Care Department.

MAIN DUTIES
2. Validating complaints and resolving problems quickly and efficiently, seeking
direction where required.
3. Co-ordinating Customer Care Technicians, suppliers and sub-contract trades to
resolve issues and make appointments for attendance, through the co-ordination of
diaries.
4. Checking and ensuring work has been carried out to the purchaser's satisfaction.
5. Updating and maintaining records using Sitestream.
6. Bringing persistent faults to the attention of the Assistant Customer Care Manager
or Head of Customer Care.
7. Categorising works successfully, ensuring management of costs are minimised.
8. Developing an understanding of the Social Housing Defect Reporting Process, and
assisting with logging defects when required.
9. Processing 5-7 Month Purchaser Reports in line with the 'Your New Home Guide'.
10. Attending meetings that may be necessary in the performance of your duties.
11. Complying with and upholding company policies and procedures.
12. Undertaking any additional tasks as may reasonably be required from time to time

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.


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