Partnership Coordinator

16 hours ago

London, United Kingdom Challenge Partners Full time

Job description

Overarching Job Purpose

The Partnership Coordinator role is both exciting and varied, providing the opportunity to work across the organisation to develop your skill set.

Partnership Coordinator - Role Description

Challenge Partners’ works nationally with over 500 schools and 100 trusts. We deliver programmes and networks which support school and trust improvement and leadership development. Programmes include our flagship Quality Assurance Review programme, Growing the Top (for outstanding schools) and Extending Leading Practice for good schools looking to develop excellence in particular areas (more HERE). We also offer a choice of Trust programmes and networks for trust leaders including Trust Peer Review and our Trust Leaders’ Network (more HERE). Our collaborative networks for school leaders are local (hubs), regional (Jubilee Networks) and National. As we continue to grow the reach of our National Network of Excellence, this is an exciting time to join our central team and contribute to the success of our partnership.

Your responsibilities will range from delivering programme and network activities so that our partner schools and trusts have a great experience, to account management of our local hubs. You will also support the delivery of events and meetings for our partners throughout the year. You will arrange virtual national network meetings and ensure that our accredited Areas of Excellence identified in our schools are further shared across the network through hub activities or Sharing Leading Practice days.

Towards the end of the academic year, you will also participate in the recruitment and retention activities led by the Network Development Team.

Working directly with school and trust leaders and hub managers, you will have excellent relationship management skills, an attention to detail and a commitment to continuous improvement in all that you and we do.

This position requires a self motivated, organised, detail-focused and personable individual to work as part of our team.

We are looking to recruit two new colleagues to work with a hub/knowledge exchange focus as detailed below:
Hub/Knowledge Exchange Focus:
The Hub/Knowledge Exchanged focused Partnership Coordinator will focus on account management of up to 6 hubs, ensuring our partner schools have a great partnership experience (about 60-80% of time spent here). Hubs are the vehicles for local collaboration via a hub funded action plan.

The balance of time will be spent on account management, delivering programme and network activities, supporting knowledge exchange and network development and growth activities, and handling general partner queries.

This role will report to the Partnerships Lead/Knowledge Exchange Lead

Key responsibilities
- Programme / Network / Event delivery:

- Support the delivery of key programmes and networks, including scheduling programme dates, training sessions, and other supporting activities.
- Support the organisation of our National Network meetings, Sharing Leading Practice events and national conference
- Communications:

- Undertake ad hoc and scheduled phone calls, hub visits and regular surveying
- Partner relationship management:

- Utilise and update our internal CRM system (Salesforce)
- Work with colleagues across the Challenge Partners Central Team to ensure our partners receive an excellent experience and to support schools get the most value from their partnership
- Support the induction and onboarding of new schools to their hubs and to the National Network of Excellence
- Work through internal systems for customer care to troubleshoot and respond to schools or trusts
- Stakeholder Management:

- Maintain agreed relationships with stakeholders, including coordinating and scheduling meetings with external stakeholders
- As directed, maintain relationships with service providers and other stakeholders as identified and resolve all queries and operational issues, escalating as appropriate
- Provide year-round support to a number of local area Hub Managers within a designated region to ensure that every school within the hub has the support they need to lead their hub
- Reporting:

- Use data strategically, monitor programme, network and hub activity and provide regular reports and updates to the executive team and others, as required
- Knowledge Exchange:

- Analyse shared priorities within hub action plans and work with our knowledge exchange team to ensure these inform other knowledge exchange activity
- Identify and disseminate examples of effective practice, case studies, accredited Areas of Excellence working with our Knowledge exchange team and hub manager network
- Recruitment and Retention:

- Complete basic digital marketing responsibilities for specific programmes / networks
- Support year round recruitment of schools to the Network of Excellence, working with hubs to deliver introductory events
- Provide updates on schools in your hub to inform retentio

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