Customer Operations Administrator
2 days ago
**Customer Operations Administrator CHESTERFIELD S41 SALARY CIRCA £23k perm**
**OVERALL PURPOSE OF THE JOB**:
**_To assist in managing all operations within the company, managing process's not people ensuring all work is completed in a timely manner, responsible for back-office functions._**
**KEY RESPONSIBILITIES**:
" Managing all workloads in line with companies KPI's
" Creating status reports of the weeks work loads
" Supporting back-office administration
" Dealing with new enquiry 'in box' queries
" Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments
" Customer complaint investigations, resolution, and responses
" Create & distribute all orders and placing orders for the materials, stock control
" Monitor customer satisfaction
" Carry out Quality audits on all administration throughout the business
" Communicate with all customers re any queries/complaints
" Communicate with all departments re all areas of the business
" Plan workloads & distribute to relevant departments
**KNOWLEDGE & EXPERIENCE REQUIREMENTS**:
" Excellent communication skills, with the ability to influence others
" Good analysing/problem solving skills
" Excellent command of the English language both written and oral
" Strong customer focus and a commitment to providing a quality service
" The ability to deal with difficult customers when necessary
" Excellent Negotiation and convincing skills
" Applicants must have initiative and be resilient to stress
" Information processing and note accuracy
" Adhering to KPI's
" Have knowledge on Data protection
" Good organisational skills
" Attention to detail
" Good PC skills
Hrs 40 hr work with 2 days late start and late finish 10-7pm + 1 in 4 Saturday morning
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