Customer Operations Administrator

2 days ago


Chesterfield, United Kingdom A for Appointments Full time

**Customer Operations Administrator CHESTERFIELD S41 SALARY CIRCA £23k perm**

**OVERALL PURPOSE OF THE JOB**:
**_To assist in managing all operations within the company, managing process's not people ensuring all work is completed in a timely manner, responsible for back-office functions._**

**KEY RESPONSIBILITIES**:
" Managing all workloads in line with companies KPI's

" Creating status reports of the weeks work loads

" Supporting back-office administration

" Dealing with new enquiry 'in box' queries

" Dealing with all social media responses, web site enquiries etc & forwarding on to relevant departments

" Customer complaint investigations, resolution, and responses

" Create & distribute all orders and placing orders for the materials, stock control

" Monitor customer satisfaction

" Carry out Quality audits on all administration throughout the business

" Communicate with all customers re any queries/complaints

" Communicate with all departments re all areas of the business

" Plan workloads & distribute to relevant departments

**KNOWLEDGE & EXPERIENCE REQUIREMENTS**:
" Excellent communication skills, with the ability to influence others

" Good analysing/problem solving skills

" Excellent command of the English language both written and oral

" Strong customer focus and a commitment to providing a quality service

" The ability to deal with difficult customers when necessary

" Excellent Negotiation and convincing skills

" Applicants must have initiative and be resilient to stress

" Information processing and note accuracy

" Adhering to KPI's

" Have knowledge on Data protection

" Good organisational skills

" Attention to detail

" Good PC skills

Hrs 40 hr work with 2 days late start and late finish 10-7pm + 1 in 4 Saturday morning



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