Onsite Customer Service Advisor

3 months ago

Derby, United Kingdom Optima Health Full time

**Job Title**: Customer Service Advisor
**Location**: Derby, DE1 9TA
**Salary**: £24,500
**Contract Type**: Permanent
**Hours**: Full time 37.5 hours, Monday to Friday

**Role Summary**

**Main Duties and Responsibilities Include**:

- Manage the contract inbox efficiently with excellent communication and response times.
- Where further investigation into a query is necessary, ensure that the client is aware of the next steps and that there is regular communication and updates on the progress of the enquiry.
- Responsible for OH center reception activity for Optima Health enquiries.
- Book meetings and activity with Toyota members.
- Responsible for Fed Flex Admin with the Toyota contacts.
- Manage an effective recall programme for members Routine Health Checks appointments.
- Liaise with clinical, administrative or management colleagues to escalate complaints or concerns where appropriate.
- Monitor diaries to ensure that clinicians diaries are optimised.
- Responsible for equipment orders & maintenance.
- Perform other tasks as may be required by the business from time to time.

**Experience, skills and knowledge required for the role**
- Previous Administration experience
- Willing to learn and develop new skills
- Excellent communication
- Attention to detail
- IT literacy: Able to confidently use MS Word, Excel and Outlook

**What Can We Offer You?**
- Competitive salary
- Excellent leadership training scheme available if you would like to progress to leadership
- 25 days annual leave, plus bank holidays
- Buy and sell holiday scheme
- Clinical Training Academy
- Pension scheme
- Career progression opportunities
- Employee Assistance Programme
- Cycle to work scheme
- Eye care test vouchers
- Flu jabs
- Perkbox retail reward and discount scheme
- Life assurance
- Annual Share Save Scheme
- Health cash plan

**About Us**

The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people.

Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey.
- Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation._

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