Systems / Process Administrator

2 months ago


Aberdeen, United Kingdom Cammach Bryant Full time

Our client is looking for a Systems / Process Administrator for a permanent position, located in Aberdeen.

**Role**

You will be the primary point of contact between our business and our customers. Providing timely support to customers to ensure that they are satisfied with the product or service and ensure that any queries are dealt with promptly. To support this, you will provide a variety of services including preparation of quotations, processing orders, answering customer enquiries including technical queries and supporting our customer expectations.

**Responsibilities**
- Work with our global business system (SAP)
- Liaise with other teams or departments on a regular basis
- Handle incoming calls and refer callers to the appropriate department or personnel
- Investigate customer complaints in a timely manner ensuring a satisfactory outcome
- Preparation of Quotes
- Processing Orders
- Adhering to Contract Review
- Follow Bespoke Processes
- Provide clear and factual support to our customer and your colleagues
- Problem solving when looking at technical enquiries, and dealing with trade counter sales
- Entering and maintaining Business Partners within SAP
- Prepares and maintain spreadsheets and reports
- Any other delegated responsibilities as instructed by Line Management within the timeframe specified in a safe and efficient manner to meet business requirements, provided the instruction is reasonable
- and you are capable and deemed competent to fulfil these.
- Raise issues that may impinge on health and safety requirements and ensures that they are rectified immediately.
- Demonstrate a personal commitment to Quality, Health, Safety and the Environment.
- Comply with company legislation
- Comply with company policies and procedures

**Requirements**:

- Previous experience of working in a Customer Service environment
- Experience of working with SAP B1 or a similar system
- Previous experience in working with Trade Counter Sales would be advantageous
- Rigorous attention to detail
- Self-motivated with the ability to work as part of a close team.
- Excellent organisational, administration and problem-solving skills
- Ability to plan and organise workload to ensure deadlines are met
- Strong team player
- Knowledge of any of the following sectors would be beneficial Oil & Gas, Semi-Conductor, Chemical & Petrochemical, Biopharmaceutical & Pharmaceutical
- A positive attitude to all aspects of the role
- Must demonstrate personal values that are aligned with Company Values
- Regional and occasional International Travel will be required in this role, subsequently a full driving licence is essential.

**Job Type**: Permanent

**Benefits**:

- Cycle to work scheme

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: JO0000012578



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