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Dynamics 365 System Administrator

1 month ago

Aberdeen, United Kingdom Hunting Group Full time

**Posted**:22/05/2024 15:14**Start Date**:Not Available**Salary**:DOE**Location**:Portlethen (Aberdeen), United Kingdom**Level**:Experienced**Deadline**:06/06/2024 23:59**Hours**:37.00**Benefits**:Competitive**Job Type**:Fixed Term - Full Time**Job Title: Dynamics 365 Systems Administrator**

**Reporting to**: EMEA IT Manager**

**Nature of the Position: Full Time Fixed Term for 16 months**

**Location: Badentoy, Portlethen**

**Role Overview**:
The key attributes needed in this position include strong multi-tasking, detail-orientation, fast-learning and self-organising skills, as well as expertise with the software development life cycle and knowledge of quality assurance methodologies.

**Key Responsibilities**:

- Learning and understanding the "as is" environment to be able to provide functional expertise and knowledge of the existing business practices
- Providing end user training and assisting users with day-to-day issues, problems and questions
- Collaborating with end users, project manager and management for system enhancements and upgrades
- Working collaboratively with team members to troubleshoot and resolve Dynamics 365 issues
- Proposing tangible solutions to avoid repeatable errors
- Providing guidance for system changes and enhancements
- Identifying continuous improvement opportunities for assigned systems and processes
- Creating user accounts, deleting accounts, creating/changing permissions by account; user profiles, page layouts, security in Dynamics 365
- Creating and/or enhancing end user documentation / SOP and resolving daily execution issues with end users
- Troubleshooting functional aspect of D365 as per tickets submitted by end users
- Updating and maintaining Hunting’s Standard Dynamics 365 Training material
- Providing detailed documentation on issues that need to be escalated to our Microsoft Support Partner
- Ensuring Change Request process is being followed as documented in Hunting’s IT policies
- Updating and maintaining regression testing procedures within LCS
- Assisting with answering questions related to end of year audit
- Providing support during UAT and regression testing with quarterly updates to Dynamics 365
- Quickly identifying technical issues versus functional issues as per tickets submitted by end users
- Assisting in the creation and maintenance of Power BI reports
- Completing special projects and providing project support as requested by senior leadership

**Qualifications/Skills and Experience**:
**Essential**
- Demonstrable administration experience with Microsoft Dynamics D365 or significant demonstrable administration experience with Microsoft Dynamics AX 2009/2012
- Experience with test planning, documentation, execution, bug/issue triage/tracking
- AIF, AX frameworks
- SSRS documents
- Knowledge of the Dynamics AX environment and framework
- Familiarity with DevOps lifecycle
- Knowledge of Power Platform capabilities and functions
- Functional experience with Power BI
- Must be proficient in Microsoft Office suite

**Desirable**
- Awareness and working knowledge of IT infrastructure
- Experience with D365 Finance and Operations
- Team Foundation Server (TFS)/VSTS - manage development lifecycle process, deliver source control, work item tracking and the build process. Microsoft Visual Studio team system servers including build servers and test servers

**Personal Qualities**
- Excellent communication (both written and oral), influencing and interpersonal skills
- High degree of commercial acumen
- Highly professional conduct
- Must be willing to travel and able to spend time away from home
- Able to problem solve and a desire to learn
- Able to respond to complicated inquiries and effectively present information based on the audience
- Able to work in a team environment or independently
- Customer service focused
- Excellent analytical skills
- Attention to detail, deadlines, and reporting

**Closing Date: 06 June 2024

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