Customer Service Advisor

6 days ago


Romsey, United Kingdom LeMieux Ltd Full time

**Introduction to LeMieux**

Founded in 2006 by British Olympic Eventer Robert Lemieux & his wife Lisa, LeMieux is both one of the leading and fastest-growing lifestyle brands selling horse and rider products across the UK and Internationally, with a reputation defined by unparalleled quality with exceptional value.

As an employer, we pride ourselves on creating job opportunities for the local Equestrian community across Hampshire and now employ over 100 staff from our HQ in Wellow near Romsey with a love for all things equine running through our business.

This a unique opportunity for you to combine your love of horses with your Customer Services career

**What You’ll Be Doing**

You may have to deal with complaints at times, so being upbeat, helpful, articulate and friendly will turn a potentially negative customer experience into a positive one. This means you play a vital role at LeMieux, helping us to uphold our excellent reputation, and are a valued member of our team.

**Your Attributes**
- An equestrian-enthusiast with excellent knowledge and understanding of equine products (competition experience is preferable due to the range of these, but not essential)
- Previous experience working with customers/in a Customer Service Advisor role
- You should possess a professional, friendly and confident telephone manner as you will be assisting customers over the phone with a wide range of enquiries
- Able to work under pressure and capable of multi-tasking
- Happy working alone/in a small team and using your own initiative
- Computer literate with good working knowledge of Microsoft Office (Word, Outlook & Excel) - confident in learning new IT systems

**Additional Benefits**
- Generous staff discounts on LeMieux products
- Career development opportunities - many of our staff have started with us in sales/customer services or similar and have progressed, either in CS or into other departments within the business

**Please note this position is based full-time in our office in East Wellow, near Romsey. We are not able to offer hybrid or remote working options.**

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Application question(s):

- Are you willing and able to work Monday to Friday full time at our office in East Wellow near Romsey? We are not able to offer hybrid or remote working.
- What is your equestrian background? How many years experience do you have with horses, either personally or professionally?

Work Location: In person



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