Credit Management Consultant

2 weeks ago


Skipton, United Kingdom Skipton Building Society Full time

Hours:
35 hours per week

**Salary**:
£27,100 Per Annum

Closing Date:
Thu, 29 Jun 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleagues say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

**Job Description**:
As a mutual, at Skipton Building Society we put people first - that means customers and colleagues. In Credit Management we support customers who are in mortgage payment difficulties and work with them to find a payment solution that works for them as well as Skipton.

We’re currently looking for someone to join our vibrant, sociable team of great talkers - and even better listeners - at our Head Office in Skipton. We want our customers to have an excellent experience every time they call us.

So if you love helping people, love problem solving and having conversations that leave our customers feeling supported, we have the position for you.

What you'll be doing

The role will be hybrid working with time based in our Head Office in Skipton where you will be using your experience and knowledge to speak to customers who are struggling to make payments to their mortgage and discussing solutions and next steps.

You’ll be handling both inbound and outbound calls to customers who may be struggling to make their payments and carrying out variety of administration work to ensure that we support our customers.

You will be working shifts based on the department opening hours of 8am-6pm Mon-Thurs, 8am-5.30pm Friday and Saturday 9am-12pm on rotation (once a month). As these shifts are given a month in advance you can find a healthy work life balance.

On joining the team, you will be given comprehensive training and will be surrounded by people who are experts at what they do and are committed to helping you (and the Society).

What You’ll Bring

We’re looking for individuals with experience in mortgage arrears or debt management who are passionate about customer service. People who are great listeners with brilliant communication skills and flair for building great relationships.

So, if your excited about this role and want to be a part of our team, we’d love to hear from you.



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