Customer Engagement Specialist

2 weeks ago

Skipton, United Kingdom Skipton Building Society Full time

Hours:
35 hours per week to support department operating hours, mainly office based with some flexibility on working from home. Permanent and 6 month fixed term contract available.

**Salary**:
£27,565 Per Annum

Closing Date:
Fri, 24 Feb 2023

Not just another building society. Not just another job.

We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our members.

Our colleague say Skipton's a great place to work and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.

**Job Description**:
Here at Skipton Building Society we’re a mutual organisation, which means we place the customers at the heart of everything we do. Connecting with our customers means interacting with them on both inbound and outbound calls, and the Customer Engagement Specialist will build meaningful relationships with customers who have potential future needs.

What You’ll Be Doing

Key priorities will be to generate booked appointments and quality handovers for Customer Relationship Consultants and Relationship Experts - Financial Advice as well as generate sales via our other income product lines including but not limited to Legacy and Insurance products.

You will be a passionate advocate of the Skipton brand and will be committed to generating positive marketing preferences across all channels and to the registration of customers to our Lead Management Programme. You will also be responsible for adhering to high standards of quality and performance, ensuring compliance to the Society’s conduct and regulatory frameworks.

Taking ownership of your own development, you will proactively seek out sources of knowledge and feedback so that you can discuss our range of services with confidence and connect with specialist colleagues to support each other.

What You’ll Bring- Excellent communication skills with the ability to handle objections and build meaningful relationships- Strong Customer Service and sales through service ethos- Sound knowledge of the Financial Services Industry- Experience of working in a stretching and target driven environment

We care about our colleagues. So we treat each other like the complex and diverse individuals we are.

Work here is never one-size-fits-all, it flexes around your strengths and needs,

Everyone is held accountable for achieving our common purpose. The aim is for all of us to do better work, have a better life and enjoy a better balance between the two.

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