Cancer Pathway Delivery Support Officer

4 days ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Do you want to be part of one of the best performing cancer tumour sites within England? Do you want to support patients moving faster through there cancer pathway? If you are highly organised and love working within an admin environment, with an engaging clinician team as well as making a difference with direct impact to patient care, then this is the role for you.

This role will include ensuring no delays in these cancer pathways and liaising regularly with various clinical and non clinical teams. This is a really important and rewarding role to make a real difference to patient care.

Due to investment in our services this new opportunity has arisen for you to become part of our team where you will be supporting our general surgery and urology cancer sites.

In this department you will be fully supported by management with regular training and development to help further career.

If you are a motivated person with the ability to work well within a busy and rewarding environment, and wish to support and contribute to the delivery of high quality patient care, we would love to hear from you.

This post is fixed term for 12 months (exact end date to be confirmed) and could be a great potential secondment opportunity.

07544 377014

In this post you will work collaboratively with both the Operational Team to support the Trust in achieving National Cancer Waiting Times Standards. You will be 'the key link' ensuring patients on a cancer pathway are processed in a timely and efficient manner, in line with the Best Practice Pathways and the National Cancer Waiting time targets.

You will be responsible for troubleshooting blockages in patient pathways and providing proactive information in anticipation of potential problems, actively coming up with solutions and escalating as necessary to the appropriate Manager/Clinical lead and closing the loop on next steps.

You will work unsupervised for the majority of the time but will be supported, as necessary, by Urology/General Surgery with regular meetings. You should have the ability to work in a team and independently.

You will be required to contact patients and/or tertiary centres directly to facilitate a prompt resolution to any pathway issues or delays. You will also be responsible for tracking patient pathways and have regular communication with clinicians.

One of the largest Trust’s in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of over 11,000 amazing colleagues providing care to 800,000 residents.

Along with supporting you to achieve your career goals we offer a generous pension scheme, 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health & Wellbeing programme offer a range of services including mental health support. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.
- Coordinate referrals and ensure all relevant information is present as per policy and protocols liaising directly with cancer leads if GP practices are failing to follow referral criteria.
- Ensure patient appointments are booked in line with the pathway protocols.
- Act as the patient advocate and facilitator in order to resolve issues that may be perceived as barriers to accessing the service.

For full details of the responsibilities and duties of this role please see the attached job description.



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