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Benefits Administrator

3 months ago

Bromley, United Kingdom Excelcare Holdings Full time

Dinardo Care and Support Ltd provide supported accommodation for a range of people with mental health needs throughout South London covering Catford, Lewisham, Peckham and Norwood.

We have an exciting opportunity for an efficient Benefits Administrator to join the Welfare Benefits Team based at our Head Office in Bromley, Kent at an exciting time of expansion. You will form part of an established, committed team who make a vital contribution to the effectiveness of our service which places the wellbeing of our residents at the heart of everything we do.

**What you can expect**:
**Salary : 29k - 32.5k**

**Hours: 42.5 per week (Gross)**

**About the role**:
To support our residents to complete documents, obtain and maintain Benefits for which they are eligible.

Collaborate with the residents and their allocated Support Team to ensure they understand Benefits they are entitled to, have access to a bank account and general guidance on debts, overpayments, or deductions they may incur.

Assist with budgeting and finances as required to ensure best outcomes for each person

we support and for the residents to operate as independently as possible.

Create and distribute invoices to partner agencies e.g. Local Authorities, NHS or the residents if money is due for specific services provided.

Liaise with external agencies via telephone as required.

Update and maintain accurate financial information on each resident.

Provide updates and reports as required.

All administration that is required to assist in the Financial Management of the Supported Accommodation Units.

To become proficient and familiar in all aspects of the IT systems that we use to record invoices raised where damages are recharged to residents and ensure invoices are signed by the resident and a repayment plan is in place.

To become familiar with Dinardo Care and Support's policies and procedures relating to the Welfare Benefits team and to ensure that staff teams within the accommodation units are supported in accessing these as required.

To operate within the administrative function of Dinardo Care and Support Ltd. with accuracy, efficiency, and professionalism.

**About You**:
Previous experience as a Benefits Administrator is desired

Professional telephone manner

Previous experience in a Finance Administration role including accounts and bookkeeping

Strong administration skills with accuracy in recording and reporting

To keep professional confidentiality. To be aware of the provisions of the Data Protection Act and to ensure compliance and challenge decisions

Intermediate level of IT skills including Microsoft Office, Word and Excel

Have acquired knowledge of supported housing and benefits service

Understanding the needs of vulnerable groups of people and working with empathy and sensitivity

Car driver - with access to own car (Expenses will be paid)

**Benefits**:
25 Days holiday plus Bank holidays

DBS Certificate paid*

Contributory Pension Scheme

Refer a Friend Scheme rewarding PS500 for every person you refer

Annual Salary Review

Comprehensive Induction and Employee Assistance Programme

If this sounds like your next career move or you would like to find out more, please send your CV to:
Closing Date: 5th April 2024.