Injury Case Handler

1 day ago

Newcastle upon Tyne, United Kingdom Winn Group Full time

**Winn Group**, home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents.

**Benefits**:

- **Competitive base salary of £22,000-£24,000 plus bonus**:

- **22 days holiday, plus bank holidays, and an additional birthday holiday**:

- **Three-day bonus holiday for full attendance**:

- **Option to buy & sell 3 holidays per year**:

- **Additional holidays for long service**:

- **Training, development and career progression opportunities**:

- **Fully funded recognised training and qualifications**:

- **Employee discount scheme**:

- **Corporate Metro Scheme**:

- **Bike to work Scheme**:

- **Pension scheme contribution**:

- **Company social events**:

- **Employee Assistance Confidential Helpline**:

- **Death in service insurance (3x salary)**:

- **Staff referral bonus scheme**:

- **Annual flu jab and eye care scheme**
- Ensure the client obtains the appropriate level of compensation for their personal injury and losses, in accordance with regulations and legislation.
- Handle telephone enquiries from clients and sources regarding their case.
- Ensure that all evidence is uploaded to the relevant claims portals to achieve the best possible outcome for the client and Winn Group.
- Ensure that all disbursements incurred are proportionate and recovered from the other side by uploading them to the relevant claims portal.
- Maximise the recovery of other Winn Group costs, without compromising the best outcome for the client.
- Report issues, problems and compliance breaches in a timely manner to the appropriate level of management.
- Deliver a level of Client Care in accordance with SRA regulations.
- Follow the Department procedures and processes along with Company policies at all time.
- Assist other team members in achieving their Key Responsibilities.
- Ensure compliance with Information Security Policies including data confidentiality and the operational security of the Information Systems used.
- Any ad hoc or additional duties as deemed fit and appropriate by the Management Team for this post and the associated level of responsibility attached to it.

**Person Specification**:

- Experience running a caseload of files and dealing with clients
- Basic understanding of risk assessing cases.
- Ability to deal with difficult clients, communicate effectively, and where appropriate give legal advice in relation to their claim.
- Ability to work towards shared goals and objectives
- Experience of demonstrating effective teamworking within a commercial environment
- Cooperative and flexible approach
- Ability to identify where problems may arise and adopt a solution -focused approach
- Demonstrate effective communication and good interpersonal skills
- IT literate
- Commitment to own personal development

Work Remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£24,000.00 per year

Schedule:

- Day shift
- Weekend availability

**Experience**:

- Contact Centre: 1 year (required)

Work Location: One location

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