Care Coordinator Folkestone
2 weeks ago
We are looking for a Care Coordinator to join our client in Folkestone. As Care Coordinator, you will be responsible for the continuity of care for all of our customers. This vital role has a huge impact on the lives of many people who rely on care and support.
Working alongside the care supervisor, the care coordinator will be responsible for ensuring a stable team of caring and professional care assistants whom clients can rely upon. The ability to problem solve and think clearly when under pressure is essentialfor this important role in our company. You will use your excellent planning, organisational and IT skills to make sure that each customer receives the care and support that they expect on time.
This involves:
- Allocating care assistants with the right skills and experience to deliver the best quality care and support to each customer
- Organising care assistant rotas to minimise changes to the service and travel between customer's homes
- Responding efficiently to day to day changes in the care and support packagesThe role offers the opportunity for developing positive working relationships with customers, their families and the Care team.
You will provide a crucial link between each customer and their care assistant. You will often deal with queries from customers about their care and support. This requires a sensitive understanding of customer needs and a supportive telephone manner.
The care coordinator must also be clear about the best way to work with care assistant schedules to maintain continuity in the delivery of care. You will need to build strong relationships with the care team so you can call upon extra cover when needed.
Care assistants may work over the weekend or evenings so the post holder must be willing to be part of the on-call emergency team rota.
This role offers a great step into social care and the opportunity to be part of a strong supportive team striving to provide the best homecare and support services.
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
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