Customer Service Advisor

2 weeks ago


Manchester, United Kingdom Switch Advisors Limited Full time

We are seeking a motivated and customer-focused individual to join our team as a Customer Service Advisor. As a pivotal member of our organization, you will be responsible for ensuring exceptional customer experiences through efficient communication and problem-solving skills.

**Duties**:

- Provide exceptional customer service to clients via various face to face channels
- Answer inquiries and resolve customer issues in a timely and professional manner
- Analyze customer needs and recommend appropriate financial services or products
- Collaborate with cross-functional teams to ensure customer satisfaction
- Stay up-to-date on product knowledge and industry trends to effectively address customer inquiries

**Qualifications**:

- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical abilities
- Previous experience in a customer service role preferred
- Ability to multitask and prioritize tasks effectively
- Detail-oriented with strong organizational skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,573.75 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Manchester (preferred)

Work Location: In person



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