Client Relations Officer

2 weeks ago

Reading, United Kingdom Reading Borough Council Full time

Job description

18 Months Fixed Term Contract - Full time 37 hours

The Financial Assessment and Benefits Team complete Adult Social Care financial assessments for proposed or current care and support services either in the community or residential settings to identify service users care contributions towards the cost of their services and identify any eligibility for new welfare benefits that the service user may be entitled to.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

**About the role**

You will be involved in investigation and resolutions of issues, ensuring policies and controls are adhered to, whilst maintaining a professional and empathic approach.

**Key tasks include**:

- Those who are vulnerable are assisted in meeting their financial obligation to the Council
- Maintaining contact with clients offering advice and signposting to appropriate teams and/or services
- Resolving queries both internally and externally
- Updating appropriate recording systems
- Liaise with and support other teams within Reading Borough Council, for example, Adult Social Care, Legal Services, Accounts Receivable, Deputy’s Team
- To send out formal letters and financial agreement documents to all customers and/or their financial representative(s)
- To handle requests for updating financial records to ensure correct charging process can be completed like internal queries regarding customer billing accounts for invoicing purposes

We support hybrid working, it’s important to us that working arrangements are designed to enable our employees to excel and within this role you’ll have the opportunity to work in a way that suits your lifestyle.

You’ll be part of a team that relies on each individual to play their part to the best of their ability. As well as the colleagues that you work closely with every day, you’ll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place. Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success. Our values and behaviours guide how we will achieve this:
**Work Together as one team** - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do

**Drive Efficiency** - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential

**Be Ambitious** - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way

**Make a Difference to Reading** - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed

**About you**

The following experience is required for this role & the type of person we are looking for
- Ideally a background in administration/business support
- Evidence of knowledge of entitlements and assessment functions including but not limited to social care charging or equivalent operational experience
- Strong customer focus
- Resilient and confident in approach
- Excellent Written and Verbal communication skills
- Competent in Microsoft Office products, and database software programmes
- Calm, confident manner to handle potentially uncomfortable conversations
- Working within a team providing a service to the public
- Ability to identify quickly the relevant issues and problems within complex situations and prioritise actions accordingly

**Our offer**

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition is strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

- Generous holiday entitlement - 25 days holiday each year plus bank holidays - rising to 33 days after 10 years' service, with the option to buy additional leave
- A wide range of flexible working opportunities
- Modern working environment at the Civic Offices in the heart of Reading when not Home working
- Local Government Pension Scheme (LGPS)
- Life Assurance - three times your annual salary (for members of the LGPS)
- On-site day nursery (Kennet Day nursery) rated outstanding by Ofsted
- Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
- Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date: Sunday 19th November 2023

Interview Date: To be con

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