Administrator

3 weeks ago


Colchester, United Kingdom WillisPalmer Full time

Are you an experienced administrator looking for a new and exciting opportunity?

We are looking for an enthusiastic individual who is motivated by providing good customer service, achieving targets, and customer satisfaction to join our Case Management team, based in Colchester, Essex.

As a Case Manager, you will provide administrative support to self-employed contractors by ensuring they have the relevant documents and information they need to undertake their work, and liaise with customers to deliver a high level of customer service, ensuring that reports are filed on time.

You will follow the Company process for each separate case, ensuring that you keep databases up-to-date and record information at each stage of the case journey.

Your customer service skills will be used to build relationships with our local authority and family solicitor customers, as well as with your professional colleagues.

On a daily basis you will ensure the accurate and timely completion of administration and operational tasks whilst striving to achieve a consistently high level of customer satisfaction through outstanding personal and professional conduct. You will work effectively within the business to ensure quality, customer care and satisfaction at all times.

**The successful applicant will be motivated to**:

- ensure each customer interaction is professional, includes accurate detail, and
avoids the use of jargon;
- ensure customers are notified of changes to any part of the sales agreement;
- strive to achieve a consistently high level of customer satisfaction;
- develop and maintain professional, positive working relationships with all
colleagues, external representatives, and suppliers;
- ensure sensitive information is managed appropriately and in accordance with
Company confidentiality procedures;
- communicate progress against agreed objectives to your Line Manager;
- ensure that all tasks are completed in a timely manner, in accordance with
Company policies.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£20,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person

Application deadline: 17/03/2023
Reference ID: CM March 2023


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