Customer Service Coordinator

1 month ago

St Helens, United Kingdom Aalberts HFC Full time

**Position**:
We are seeking a skilled and enthusiastic Customer Service Coordinator to join the team

You will be responsible for ensuring the satisfaction of our UK customers (wholesales, installers, specifiers, etc). Your main missions are the following:

- Ensuring the support of our customers with all their requests (order queries, price queries, delivery status, stocks, technical information etc)
- Promoting Flamco and COMAP solutions to our customers through promotional operations
- Building trust and close relationships with daily customer contact
- Working closely with all departments (Service, External Sales, Warehouse, Production, Accounts etc.) to ensure the customers’ satisfaction and meet their expectations.

**Profile**:

- You have held a Customer Service position for at least 2 years
- Your communication and presentation skills are excellent and you understand how to prioritise and organise your workload
- You are customer-oriented, with a strong sense of service
- You act as a real team player, involved in problem solving and have a positive attitute
- You have already worked with an ERP system to process orders (SAP preferably)

**Conditions**:

- Working hours : 39,5h per week (8:30 am to 5:00pm, from Monday to Thursday, 8:30 to 4:30 on Friday) - Flexible working hours
- 25 days holiday (plus statutory Bank Holidays) + extra day after every 5 years worked
- Health care plan, with the option to include your family
- Benefit policy (healthclub membership scheme, bike loans)

**Who are we?**:
Based in St Helens (45 employees), we are specialized in the design, the production, and the commercialization of building-integrated solutions “from source to emitter”. Through our two brands, COMAP and FLAMCO, we provide our partners high added-value solutions that optimize systems, reduce energy consumption, and guarantee maximum comfort for users. We are Aalberts Hydronic Flow Control, part of the Aalberts Group.

The Group’s identity is based on entrepreneurial values. Each of our collaborators is invited to take part in our company’s project with their initiatives in a continuous improvement and professional integrity spirit. We develop ourselves by sharing experiences and we capitalize on best practices. Our social responsibility is supported by actions in favor of sustainable development. This is the Aalberts way.

Join our 1,800 collaborators and invest yourself to achieve operational excellence for our partners.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Gym membership
- Private medical insurance
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: FL202304

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