Call Centre Advisor
6 days ago
**Call Centre Advisor**:
£10.90 - £10.90 per hour
per hour
WR1
Temporary
**Here at People Solutions, we are a people business and we believe in creating experiences that make people feel good. We connect great talent with great clients, creating better outcomes for both. People Solutions are operating as an employment agency. We are an Equal Opportunities employer and welcome applicants from all backgrounds.**
What's in it for me?
We are a global organisation based out of central Worcester.
Our success has quadrupled in revenue in the last two years.
We offer an exciting chance to join our successful call centre sales team, who also earn excellent commission for up selling our products.
A family friendly and positive working environment which is casual and fun.
This would ideally be a temporary to permanent role, but we can consider straight permanent for anyone in a permanent job.
Day to Day Duties
The ideal Call Centre advisor will:
- Take inbound calls from new and existing customers to enquire / purchase our products
Build relationships with our customers and provide product information for collectors of coins, accessories, medals and jewellery
Use product knowledge to be able to identify customers' needs and requirements
Upsell our other products to the clients whilst on the call
Help to manage campaigns, working through very busy periods.
Log all calls made within and received within the call centre, where required and maintain detailed and accurate records
Essential Skills
Have proven customer service experience with building relationships with customers ideally over the phone
You will have a confident telephone manner with a small amount of selling ability to be able to upsell our products.
Able to communicate with mature customers
You will be energetic, and enjoy selling, as the majority of your time will be spent on the phone speaking to customers.
Desirable Experience
If you are working in a retail, or customer service / sales role, with some experience of dealing with customers, then this role could be an ideal opportunity for you.
What training is provided?
Full training given on our systems, sales and customer service experience advantageous.
Contact
Phone:
**Sound up your street?**:
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