Call Centre Customer Service Advisor
7 months ago
It means listening to what our customers need & dealing with a variety of optical queries from booking appointments to triaging patients as well as promoting contact lenses in store & providing customers with detailed and accurate advice
You’ll work to NHS guidelines, as well as our own high standards, in a polite & professional manner to make sure our customers feel in safe hands. Good empathy & a keen eye for detail are vital to help you maintain an efficient appointment diary for our team of opticians.
We’ll help you to develop and expand your knowledge of appointment types, vision problems, eye-care & our contact lens products. We are looking for happy, professional, enthusiastic people willing to learn but no previous optical experience is necessary.
The store is open seven days a week, and we aim to keep shift patterns fair for everyone so expect some weekend work.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Work Location: In person
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