![Steven Eagell Toyota Worcester](https://media.trabajo.org/img/noimg.jpg)
Service Advisor
3 months ago
**Service Advisor**
**Worcester**
We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.
The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 44 locations across the South East, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.
We are currently expanding our business and are now offering an exciting opportunity to join the team, as **Service Advisor **at our **Worcester **branch. We will provide excellent training and genuine career progression opportunities in return.
**Does this sound like you?**
- Proven high level of customer service skills.
- Enjoys working with people.
- Good communication skills.
- Strong organisational and prioritisation skills.
- Able to take initiative and ownership of issues with a proactive can-do attitude.
- Able to multi-task and switch between tasks.
- A team player who offers help and support to others.
- Willingness to learn and keep up-to-date with product and technical information.
- Thrives in a high-pressured environment.
**Highlights of this role include;**
- Ensuring that we provide the highest level of after sales customer care and satisfaction at all times, giving the customer the best possible experience.
- Talks and listens to customers to build rapport and understand their service/repair requirements
- Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs
- Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly
- Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership
- Schedules work to meet customer requirements, taking into account workshop/bodyshop utilisation targets, job complexity and parts availability.
- Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions
- Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g. by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
- Ensures opportunities for sales by other teams are followed up by the most appropriate specialist
- Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided
- **If so, then read on for more detailed role information**_
**Key role Competencies**
**Customer & Service Orientation**
- Creates a premium customer experience. Identifies and anticipates customer expectations and needs.
- Assures that customer issues are resolved and focuses on customer satisfaction.
**Problem Solving**
- Analyses and evaluates key data quickly and, with the relevant details, applies logics and common sense.
- Makes decisions, commits to actions and takes over responsibilities with calculated risks.
**Communication with Impact**
- Communicates clearly, eloquently and finds the right balance between talking and listening.
- Finds persuasive arguments and negotiates professionally with fairness and respect.
**Brand identification**
- Identifies with and acts in accordance with the Toyota brand and values.
- Acts as an ambassador for Toyota and the Steven Eagell Group and is passionate about the products and company.
**Relationship Building & Team Orientation**
- Easily builds up relationships, is empathic and self-confident.
- Approaches others with commitment, openness and a friendly attitude
- Facilitates interaction between team members and appreciates teamwork.
- Looks for ways to enhance collaboration and balances the interests and concerns of team members.
**Flexibility and Desire to Learn**
- Adapts quickly to unknown situations and willingly improves his/her own skills and competence.
- Shows an openness to change, innovates processes, and strives for new ideas.
**Privacy Notice**:
**Job Type**: Permanent
Pay: Up to £45,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Free parking
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
-
Service Advisor
3 weeks ago
Worcester, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - Up To £32,000 + Bonus Location - Worcester Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer...
-
Service Advisor
7 days ago
Worcester, United Kingdom Auto Skills UK Full timeService Advisor Basic Salary - Up To £32,000 + Bonus Location - Worcester Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to...
-
Service Advisor
3 months ago
Worcester, United Kingdom Perfect Placement Automotive Recruitment Full time**Service Advisor needed in Worcester** - Basic Salary up to £26,000 - up to £38,000 Earning Potential! - Monday to Friday 8am-6pm - Alternate Saturday mornings Our Client, a national main dealership is looking for a Service Advisor to join their team! This is a fantastic opportunity to join one of the leading groups for this manufacturer in the...
-
Service Advisor
3 months ago
Worcester, United Kingdom Perfect Placement Automotive Recruitment Full time**Service Advisor needed in Worcester** - ** Basic Salary circa £26,000 - up to £40,000 Earning Potential!**: - ** Monday to Friday 8am-6pm, plus Alternate Saturday mornings**: - ** Leading Main Dealer Group** Our Client, a national main dealership is looking for a Service Advisor to join their team! This is a fantastic opportunity to join one of the...
-
Service Advisor
3 months ago
Worcester, United Kingdom Sytner Group Full time**About the role** We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at...
-
Service Advisor
3 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description **Customer Service Advisor** **Location**: Hyundai Worcester **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee...
-
Service Advisor
3 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description **Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £26,500 to £29,000 OTE up to £35000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee...
-
Service Advisor
2 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Service Advisor**: Job description **Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an OTE Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,...
-
Service Advisor
24 hours ago
Worcester, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at...
-
Service Advisor
7 days ago
Worcester, United Kingdom Sytner Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Service Advisor
2 months ago
Worcester, United Kingdom Listers Full timeJob Introduction We are recruiting for a Service Advisor to join our Audi Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working 1 in 3 Saturdays. You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible...
-
Service Advisor
3 months ago
Worcester, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Worcester** Here at Bristol Street Motors Ford Worcester, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary...
-
Service Advisor
3 months ago
Worcester, United Kingdom Bristol Street Motors Full time**Bristol Street Motors Ford Worcester** Here at Bristol Street Motors Ford Worcester we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with...
-
Service Advisor
3 months ago
Worcester, United Kingdom Marshall Motor Group Full time**Customer Service Advisor** **Location: Marshall Hyundai Worcester** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: £26,500 to £29,000 OTE up to £35000 Uncapped** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...
-
Skoda Service Advisor
3 months ago
Worcester, United Kingdom Startin Skoda Full timeWe operate a highly successful team and we are about creating loyal, long term future customers. **Overview of role** - Service advisors work as part of a customer service team, dealing with motorists ensuring their vehicles are serviced to the highest possible satisfaction. Service advisors act as a liaison between the customer and the mechanic working on...
-
Service Advisor
5 days ago
Worcester, United Kingdom Sytner Group Full timeAbout the role We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner Worcester. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...
-
Customer Service Advisor
1 month ago
Worcester, United Kingdom Winsearch Full timeCustomer Service Advisor Worcester (Hybrid) £12.06 per hour Temporary Ongoing Contract 40 hour working week 1 hour unpaid lunch working 5 days from 7 Monday to Friday 7am to 4pm, 8am to 5pm, 8.30am to 5.30pm or 9.00 to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.Customer Service AdvisorThe RoleYou will work a 5 week rotation with 2 Saturdays and 1...
-
Customer Service Advisor
1 month ago
Worcester, United Kingdom Winsearch Full timeCustomer Service Advisor Worcester (Hybrid) £12.06 per hour Temporary Ongoing Contract 40 hour working week 1 hour unpaid lunch working 5 days from 7 Monday to Friday 7am to 4pm, 8am to 5pm, 8.30am to 5.30pm or 9.00 to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.Customer Service AdvisorThe RoleYou will work a 5 week rotation with 2 Saturdays and 1...
-
Leaving Care Personal Advisor
1 month ago
Worcester, United Kingdom Service Care Full timeLeaving Care Personal Advisor needed with Worcestershire County Council **Start** **Date**: - ASAP **Location** - Worcester **Duration** - Initially 3 months **Hours** **per** **week** - 37 hours per week **Salary** - £18 ltd an hour **Description**: - Multiple opportunities available - You will support young people aged 17-24, placing them at the heart...
-
Customer Service Advisor
1 month ago
Worcester, United Kingdom Page Personnel Full timeFriendly and fast paced working environment - Modern Working Environment **About Our Client**: My client is an eco friendly packaging supplier. As a carbon neutral company they manufacturer and provide protective packaging. As a Customer Service Advisor, key responsibilities will include: - To deal with a wide range of enquiries as the first point of all...