IT Service Desk Apprentice

3 weeks ago


Birmingham, United Kingdom The NEC Group Full time

The NEC Group is the UK’s leading live events business operating in exhibitions, conferences, music, sports, family entertainment and hospitality.

We Bring Live to Life, creating destinations of the future, helping customers make every moment count. From world leaders, rock and pop loyalty, to hosting some of the globe’s most well known brands, the UK’s leading venue management business the NEC Group, welcomes millions of people through the doors of five of the UK’s most iconic venues.

Working as a member of the Group IT team, you will contribute to the management of all incidents and requests including the initial logging and recovery of these records within the Service Level Agreement and to the satisfaction of the Customer together with administrative duties as required. To deliver a high quality service to our customers in line with the overall aims and objectives of IT Services.

The daily duties of this role will include:

- Logging all relevant incidents or requests from different sources
- Classifying, categorising and prioritising all incoming items
- Accurately recording all details
- Resolving issues where possible or escalating to 3rd line support teams
- Managing a personal queue within the IT ticketing system
- Fulfilling IT service requests
- Setting up new users
- Assisting with deskside support
- Preparing new hardware
- Raising purchase orders for new items
- Completing day to day administration

The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.



  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    Job Title: IT Service Desk ApprenticeJob Type: ApprenticeshipSalary:£18,000 - £23,000 per annum (depending on experience)About the Role:We are seeking an ambitious and dedicated individual to join our IT Service Desk team as an IT Service Desk Apprentice. As an apprentice, you will work alongside experienced team members to gain hands-on experience and...

  • Front Desk Apprentice

    7 months ago


    Birmingham, United Kingdom Inspiro Learning Full time

    Delta Hotel by Marriott have a fantastic opportunity for an organised, vibrant and enthusiastic apprentice to join their team on the Front Desk. As an apprentice front desk agent you will learn how to... - Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. - Process all payment types such as room...


  • Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us. We’ve grown a lot since our beginnings back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across...


  • Birmingham, United Kingdom Air IT Full time

    **Service Desk Dispatcher** **At Air IT we believe it’s in everyone's interests to work flexibly. That's why we have introduced a 4 day week (compressed hours) or 9 day fortnight in addition to a standard 5 day 37.5 hour week. All three options are available to joiners at Air IT.** We’re Air IT, an incredible MSP with the history and expertise to...


  • Birmingham, United Kingdom University of Birmingham Full time

    **Position Details: Apprentice IT Service Desk Support Analyst** IT Services Location: University of Birmingham, Edgbaston, Birmingham UK Full time starting salary £17,640. per annum, rising to £22,050. per annum after 12 months service Apprentice Band 400 Full time / Fixed Term for 15 months Apprenticeship Standard: Customer Service Level...


  • Birmingham, Birmingham, United Kingdom Getting In Limited Full time

    About the RoleThis exciting opportunity as a Customer Service Apprentice with University of Birmingham will see you working in a dynamic and fast-paced IT Service Desk environment. You will be responsible for providing exceptional customer service to staff, students, and visitors, ensuring their queries are resolved efficiently and effectively.Key...


  • Birmingham, United Kingdom First 360 Apprentice Full time

    _**IMMEDIATE START**_ **Are you looking to start career in the legal sector?** **Can you easily commute to Birmingham, B12?** Our client are a solicitors who are recruiting for a Legal Administration Apprentice to join their team. The apprentice will have a mixture of an admin role from assisting solicitors with filing of paperwork, answering the...


  • Birmingham, United Kingdom First 360 Apprentice Full time

    **Are you looking for a career in the legal sector?** **Can you easily commute to Birmingham, B12?** Our client are a solicitors who are recruiting for a Legal Administration Apprentice to join their team. The apprentice will have a mixture of an admin role from assisting solicitors with filing of paperwork, answering the telephones, updating...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Job DescriptionWe are seeking a skilled 1st Line ICT Support Engineer to provide expert technical support to our clients. As a key member of our service desk, you will be responsible for diagnosing and resolving technical issues, maintaining accurate records, and collaborating with internal teams.Key Responsibilities:Provide prompt and professional...


  • Birmingham, United Kingdom Service Care Solutions - Healthcare Full time

    Service Care Solutions are currently recruiting for a Band 4 IT Service Desk Manager to work within the NHS on a 3 month + temporary agency contact. This role will be based in the NHS University Hospitals Birmingham Trust. **Hours** 37.5 hours per week **Rate** (£11.47 PAYE Rate) (£14.03 Ltd Rate) Paid weekly via an umbrella company **Brief Description of...


  • Birmingham, Birmingham, United Kingdom Air IT Limited Full time

    Role SummaryWe're on the hunt for a skilled IT professional to join our team as a 1st Line Service Desk Engineer. This is an excellent opportunity to showcase your technical expertise, provide top-class customer service, and contribute to the success of our organization.About the Job:This demanding yet rewarding role will see you handling technical service...

  • Service Desk Analyst

    4 weeks ago


    Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...


  • Birmingham, United Kingdom Lynx Recruitment Limited Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...

  • Service Desk Lead

    7 months ago


    Birmingham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Are you a Service Desk Manager looking for a change? Look no further! I am looking for a Service Desk Manager to join our busy Digital & Technology department. You who will play a critical role in the management of daily operations of the 1st Line Service Desk, representing the team to other stakeholders and helping to ensure that the...


  • Birmingham, United Kingdom Lynx Recruitment Limited Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...


  • Birmingham, United Kingdom Lynx Recruitment Limited Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...


  • Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Job DescriptionLynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact...


  • Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...

  • Service Desk Analyst

    2 months ago


    Birmingham, United Kingdom Lynx Recruitment Ltd Full time

    Job Description Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team. As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of...


  • Birmingham, United Kingdom Lynx Recruitment Full time

    Lynx are working with a successful freight services organisation based in the Birmingham area who are on the lookout for a 2nd Line Service Desk Analyst to join their Service Desk team.As the Service Desk Analyst, you will be contributing to delivering remarkable customer service as part of the Service Desk team, acting as the point of contact in the...