Account Management Lead
5 months ago
**Location(s): UK, Europe & Africa : UK : London**
BAE Systems Digital Intelligence is home to 4,500 digital, cyber and intelligence experts. We work collaboratively across 10 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital advantage in the most demanding environments.
**An exciting opportunity for a customer facing, proactive and emotionally intelligent Account Manager is now available in National Security to support the day to day account management activities for a secure government customer.**:
We are a specialist, diverse part of BAE Systems. We are proud to support UK National Law Enforcement Agencies in the fight against Serious and Organised Crime (SOC). We design, develop, deploy and support critical technology solutions that provide powerful intelligence, and help our customers transform their most sensitive operational departments. We work hard and often go the extra mile but we recognise peoples efforts and that everyone has a life outside of work. We encourage people to speak up if they want to rotate to a new project in support of career development, or just even to face a new challenge. Our breadth across the UK Government and Law Enforcement sectors provide diverse opportunitites for our people to develop their careers in new areas of expertise with new clients.
**Account Management Responsibilities**:
- Responsible for leading small pieces of specialist work, as well as being the owner for certain Account Management activities, process and governance.
- Working closely with delivery and consulting leads to process Statements of Works and cost models, following internal bid compliance processes.
- Support the lead Account Manager in developing and qualifying opportunities and will lead some opportunities independently.
- Support the Lead Account Manager in managing all aspects of customer satisfaction, sales, delivery and financial performance.
**The role holder**:
- Works with a broader account team to contribute to strategy for the management of the account.
- Builds opportunities for account growth in line with strategy and creates improved customer satisfaction through implementation of best practices.
- Meets individual objectives in line with the profit and loss plan and drives personal Order Intake (OI).
- Drives account profit and loss including achieving revenue goals and profitability targets.
- Owns all sales opportunities for the entire sales lifecycle and is accountable for the accuracy of sales data and forecast in Salesforce.
- Acts and makes informed decisions based on data against key metrics. Ensures that metrics are in place to measure outcomes. Ensures appropriate financial structure and oversees the use of resources.
- Ensures and drives responsiveness to customers and identifies areas for improvements in service, staffing and operations that will increase customer satisfaction.
- Maintains open communication between employees and management, with direct intervention as appropriate.
**Area of Impact**:
- Supporting delivering IBP targets and strategy. Noting these targets are relatively lower in comparison to others in the business. May be given ownership of particular opportunities as part of development
- Owning and delivering IBP targets and strategy. Noting these targets are relatively lower in comparison to others in the business
- Influence through make/buy decisions, strategy, partnering etc.
**Nature of Impact**:
- Accountable and responsible for quality and timely delivery of own work, and for quality of creative solutions given to the businesses
- Check point with supervisor
- Direct impact on their immediate team
- Ability to produce high quality work to deadlines essential
- Accuracy and attention to detail important
- Solutions are external and internal
- Shaping and sometimes leading lower value activity across the business area and has occasional contribution to strategic decisions
- Business by influencing decisions through advice, counsel or facilitating a service to others (limited by area of business impacted)
- The majority of the business/opportunities this role be developing will be transactional, and result in quoting rather than a formal bid procurement process. However, this role will also work on high value opportunities.
**Functional Knowledge**:
- Able to lead specific Account Management activity and manage the activity through to delivery
- Support provided to routine tasks that are assigned to the team
- Works on own initiative with responsibility for delivery
- Takes ownership for own tasks and liaises with supervisor if required
- Understands own role, and how they sit in organisation
- Awareness of latest Account Management/Sales best practice techniques
- Good understanding of latest Account Management/Sales best practice techniques
- Good Business Winning experience and a very good understanding of business winning behavi
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