Account Manager

1 month ago

London, United Kingdom Pareto Facilities Management Full time

Position Overview: We are seeking an experienced and dedicated Account Manager to oversee the management of a workspace team responsible for facilities, health and safety, engineering, and helpdesk services for our high-profile client based in Surrey. The ideal candidate will be fully accountable for ensuring the successful delivery of services and meeting all contractual obligations. Reporting directly to the client's nominated representative, the Account Manager will carry out financial duties, provide regular reporting, and manage the team effectively.

Responsibilities:

  1. Client Relationship Management:
  • Serve as the primary point of contact for the client, building and maintaining strong relationships.
  • Understand the client's needs, expectations, and objectives, and ensure that services provided meet or exceed these requirements.
  • Regularly communicate with the client to provide updates, address concerns, and solicit feedback.
Team Management:
  • Lead and manage a diverse team comprising facilities, health and safety, engineering, and reception individuals.
  • Provide guidance, support, and mentorship to team members to ensure optimal performance and development.
  • Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.
Service Delivery:
  • Oversee the delivery of facilities management services, including maintenance, janitorial services, and space management.
  • Ensure compliance with health and safety regulations and implement measures to mitigate risks.
  • Coordinate engineering activities such as equipment maintenance, repairs, and installations.
  • Supervise reception services to ensure a high level of professionalism and customer service.
Contractual Compliance:
  • Understand the terms and conditions of the client contract and ensure adherence to all contractual obligations.
  • Monitor service levels and key performance indicators (KPIs) to assess performance against contractual requirements.
  • Take proactive measures to address any deviations or potential issues to ensure contract compliance.
Financial Management:
  • Manage the financial aspects of the account, including budgeting, forecasting, and cost control.
  • Track expenditures, analyse financial data, and identify opportunities for cost savings or efficiency improvements.
  • Prepare financial reports and presentations for the client and senior management as required.
Reporting:
  • Generate regular reports on service delivery, performance metrics, and financial status.
  • Provide insights and analysis to stakeholders to support decision-making and strategic planning.
  • Ensure timely and accurate reporting to meet both internal and client requirements.

Qualifications:

  • Bachelor’s degree in business administration, Facilities Management, Engineering, or related field.
  • Proven experience in account management or client-facing roles, preferably in facilities management or related industry.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
  • Solid understanding of facilities management principles, health and safety regulations, and engineering practices.
  • Financial acumen with experience in budgeting, financial analysis, and reporting.
  • Results-oriented mindset with a focus on delivering high-quality services and achieving client satisfaction.
  • Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
  • Professional certifications such as CFM (Certified Facility Manager) or PMP (Project Management Professional) are desirable but not essential.
  • The ideal candidate will have experience working in studio environments in the media industry.

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