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Customer Service Coordinator
3 weeks ago
Job specification
Position: Customer Service Coordinator
Location: Sherburn, Malton
Hours: Monday - Thursday 08.15 - 16.40 and Friday 08.15 - 15.55
**Salary**: £25,477.10 p.a.
Contract: Permanent
Our client is a global manufacturer, supplying the construction industry and are currently looking for an Administrator to support the sales team.
**Duties**:- Building relationships with new and existing customers, alongside Architect's, Engineers and Main Contractors.- Outgoing calls - Have the Confidence to introduce yourself as a representative to secure new work and exchange information.- Preparing processing & checking detailed quotations with 100% accuracy to meet customers deadlines and departmental standards.- Partake in training for preparation in quotes.- Quotation follow up and information gathering.- Negotiating and securing orders within agreed contribution parameters.- Setting up projects & opportunities on Salesforce.- Work as a team with the external Area Sales team, to ensure we optimise sales and contribution.- Working closely with colleagues and other departments (technical, customer service and accounts).- Project tracking and follow up.- Forecasting sales opportunities accurately within salesforce alongside working with bespoke reports for your area.- Processing orders on to the system with 100% accuracy ensuring deadlines are achieved.- Raising credit notes where applicable.- Meeting and achieving KPI's with the motivation and enthusiasm to surpass expectations.
**Skills**:
- Computer literate with good PC and data entry skills.- Previous experience working with Salesforce preferred however not compulsory as our system is bespoke.- Well organised and with an attention to detail.- Ability to work on own initiative whilst still being a team player.- Ability to work to deadlines.
- Competent in mathematics.- Good communication and telephone skills.- Ability to quickly develop knowledge of both products, the marketplace, and develop the systems used within the company.
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