Part-time Patient Support Associate

1 month ago


Oxford, United Kingdom TFP Fertility Full time

We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class fertility journey that leads to the best outcome - starting a family

At TFP, we offer all our patients the care, understanding and expertise that help to bring dreams to life. We are passionate about what we do, which reflects our commitment to creating lives and changing lives.

Science research and innovation are key to how we work and have led to us pioneering fertility treatment for more than 33 years. Many of our clinicians are internationally renowned specialists and we regularly share knowledge across our clinics to further improve our success.

**The Role**:
To work as part of the Patient Services and Administration team to provide exceptional customer care and an efficient administration service for the patients of Oxford Fertility.

This role is part time working 30 hours per week. The role will include working some evenings and occasional weekends and Bank Holidays.

**Key Responsibilities**:

- Processing of all GP, consultant and self-referrals within 3 days.
- Dealing with all satellite clinics and ensure that communication is of a high standard to ensure a smooth patient pathway.
- To explain the processes to new patients and those seeking treatment and initiate patient Portal Registration.
- To ensure that patients’ records and correspondence are correctly filed.
- To be conversant with the patient database for recording and maintaining patient information, including the appointment system and invoicing system.
- To ensure that all communication with the patient is documented in the patient database.
- To ensure that money has been received for all appointments that require to be paid for in advance, if not the patient must be contacted and payment taken.
- To carry out the scanning and allocating of patient notes, invoices and other paperwork, as required, into the computer system.

**Qualifications & Experience**:

- Minimum two years’ experience working in an administration role.
- Experience working with patients / customers over the telephone.
- Skills & competencies normally associated with relevant administration experience.
- Experience of managing own workload and prioritise

**Location**:Oxford, OX4 2HW

**Hours**:Part Time 30 Hours per week (4 days)

**Salary**:Competitive (Experience dependent)

**Pension**:Dual Contribution Scheme
**Training**:Full training will be given in this role, TFP works to continuously improve employee's skills.



  • Oxford, United Kingdom TFP Fertility Full time

    We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...


  • Oxford, Oxfordshire, United Kingdom The Fertility Partnership Full time

    We at TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in the UK, Poland and Netherlands. We have embarked on the mission to use technology to provide patients with a memorable...


  • Oxford, United Kingdom 27 @ Northgate, Northgate Health Centre Full time

    We are seeking a part time Patient Services Advisor for an immediate start to join our team in our brand-new premises at Northgate Health Centre. The applicant must be able to work Monday & Tuesday as a minimum of 15 hours per week, additional hours/days to be agreed if requested by the applicant. The applicant will need to be a first-class communicator;...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity to join the Crisis Assessment and Response team as a Patient Support Worker has arisen. The post holder will provide care to people who are in crisis to return to their usual level of activity (baseline) before requiring support. Where this is not possible the team will identify further support and/or long-term care needs and make...


  • Oxford, United Kingdom Reed Business Support Full time

    Working for this well-being centre in the heart of the city of Oxford you will be responsible for greeting patients and clients, checking them in, assisting them with the completion of paperwork. Booking appointments over the telephone and answering queries. This is a job share and the hours would be Monday 1pm-4pm, Wednesday 9-5pm and Fridays...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The Home Hospice Care Team (HHCT) sits within the wider Oxfordshire Rapid Intervention for Palliative and End of Life Care project, as a separate team. The Home Hospice Care Team primarily provides care to people who are likely to die within the next 2 weeks and are at home. The team is also required to provide short term support to people who are in crisis....

  • Physician Associate

    2 weeks ago


    Oxford, United Kingdom Medical Staffing Full time

    Medical Staffing is looking to recruit a Physician Associate to join our passionate team, with opportunities in both the NHS and private sector. The role will involve playing a full and active role as part of our Physician Associate teamA bit about the role:- Identify, signpost, or refer patients at risk of developing long-term conditions, preventing adverse...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    MAIN PURPOSE OF POST To assist in the provision of a professional, comprehensive and effective administrative service to the Gastroenterology Secretariat. Work as part of a team to provide secretarial and clerical support for the unit as required To develop and maintain a high quality service, ensuring the service is effectively and efficiently delivered...

  • Physician Associate

    2 weeks ago


    Oxford, United Kingdom Medical Staffing Full time

    Medical Staffing is looking to recruit a Physician Associate to join our passionate team, with opportunities in both the NHS and private sector. The role will involve playing a full and active role as part of our Physician Associate team A bit about the role: - Identify, signpost, or refer patients at risk of developing long-term conditions, preventing...

  • Physician Associate

    2 weeks ago


    Oxford, United Kingdom Medical Staffing Full time

    Medical Staffing is looking to recruit a Physician Associate to join our passionate team, with opportunities in both the NHS and private sector. The role will involve playing a full and active role as part of our Physician Associate teamA bit about the role:- Identify, signpost, or refer patients at risk of developing long-term conditions, preventing adverse...


  • Oxford, United Kingdom Long Furlong Medical Centre Full time

    To provide excellent reception and administrative support, including welcoming patients and visitors, booking appointments, understanding and interpreting patient's needs, resolving queries where possible or signposting patients to the appropriate service or appointment. Hours - Negotiable **Job Type**: Permanent Pay: £10.65 per hour Schedule: - Monday...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    An exciting opportunity to join the Home Hospice Care Team as a Patient Support Worker has arisen. The postholder will provide care to people who are either likely to die within the next 2 weeks and are at home or require short term crisis support at home. - This position does not offer sponsorship* The Home Hospice Care Team (HHCT) is looking for Patient...

  • Physician Associate

    5 days ago


    Oxford, United Kingdom Medical Staffing Full time

    Medical Staffing is looking to recruit a Physician Associate to join our passionate team, with opportunities in both the NHS and private sector. The role will involve playing a full and active role as part of our Physician Associate team A bit about the role: - Identify, signpost, or refer patients at risk of developing long-term conditions, preventing...


  • Oxford, Oxfordshire, United Kingdom Compass Associates Full time

    Consultant Dermatologist | Private Clinic Unlimited Earning Potential Permanent - Part Time/Full Time Positions Available Are you a Consultant specialising in Dermatology searching for a new opportunity within the Private Sector? Are you looking for flexible hours and the opportunity for uncapped earnings? I am currently working with one of the UK’s...


  • Oxford, Oxfordshire, United Kingdom Compass Associates Full time

    Consultant Dermatologist | Private Clinic Unlimited Earning Potential Permanent - Part Time/Full Time Positions Available Are you a Consultant specialising in Dermatology searching for a new opportunity within the Private Sector? Are you looking for flexible hours and the opportunity for uncapped earnings? I am currently working with one of the UK’s...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    The purpose of this role is to provide an efficient and high standard of clerical service within Maternity; to ensure that a welcoming and professional service is provided to patients and visitors; to ensure the smooth running of admin & clerical processes within the Maternity service. Patient administration underpins the patient journey and supports...


  • Oxford, United Kingdom Oxford University Hospitals NHS Foundation Trust Full time

    Job summary MAIN PURPOSE OF POST To assist in the provision of a professional, comprehensive and effective administrative service to the Gastroenterology Secretariat. Work as part of a team to provide secretarial and clerical support for the unit as required To develop and maintain a high quality service, ensuring the service is effectively and...


  • Oxford, Oxfordshire, United Kingdom University of Oxford Full time

    We are looking to recruit a part-time receptionist to join our team in the Oxford Centre for Clinical Magnetic Resonance Research (OCMR). The receptionists are key members of OCMR, providing administrative support for the department as well as the day to day running of the department's reception desk. You will have additional responsibilities including admin...


  • Oxford, United Kingdom University of Oxford Full time

    We are looking to recruit a part-time receptionist to join our team in the Oxford Centre for Clinical Magnetic Resonance Research (OCMR). The receptionists are key members of OCMR, providing administrative support for the department as well as the day to day running of the department’s reception desk. You will have additional responsibilities including...

  • Cleaner (Part-time)

    4 weeks ago


    Oxford, United Kingdom Total Support Services Ltd Full time

    We are currently recruiting for a cleaner at Flannels Oxford. Hours: Monday to Saturday 8.30am to 11.30am Rate of pay: £12 per hour Duties to include: Sweeping Mopping Vacuuming Damp wiping Polishing Any other general cleaning duties, as and when required. Immediate Start **Job Type**: Part-time Part-time hours: 18 per week **Salary**: £12.00...