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Head of People

5 months ago

Worthing, United Kingdom Bird & Blend Tea Co. Full time

**Who are Bird & Blend Tea co?**

Bird & Blend was set up and is run by Krisi and Mike, who met whilst studying Politics (of all things) at university. Starting off packing tea in their bedroom and attending markets, building Bird & Blend from scratch while staying true to our ethos and values has been Krisi and Mike’s passion. Now with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK. You can read heaps more information about us and our mission

**The Business Context & Purpose**
- Currently ~ 160 employees over our warehouse, 14 retail locations across the UK, and support centre functions. In the next 3 years we intend to expand the retail network to include a total of 24 stores.
- Over next 3 years our purpose is to to be known and loved as a great place to work, that empowers our people to;
- Deliver awesome experiences that make our customers smile
- Build a community of ambassadors to tell the story and spread the word
- Develop trailblazing products & experiences in our magical world of tea

**Why We Need You**
- Evolve the Bird & Blend employee value proposition (EVP) to help us meet one of our core objectives of being known and loved as a great place to work.
- Ensure compliant, consistent policies, processes and systems to help us face challenges as we grow.
- Grow our people and hire the right talent to achieve our company objectives.
- This is a standalone role but we are looking for someone to define and develop the People & Culture department.

**Core Responsibilities**
- Translate Bird & Blend's goals and objectives into a people strategy to carry us through the next 3 years and beyond. Own the delivery of this strategy alongside managing day to day people operations.
- Work with the Senior Leadership Team to design and evolve our EVP.
- Work with our existing network of communities (such as our People Support, ED&I committee, and our Wellbeing Warriors) across the business.

**Recruitment**
- Lead and support on an attraction and recruitment strategy across all roles.
- Generate content for and maintain our attractions and recruitment platforms such as Linkedin and our careers page.
- Where necessary, stepping in and supporting hiring managers at all stages of the recruitment process.

**Performance & Talent Management**
- Lead on performance and talent management to support employee and business growth.
- Audit the performance review cycle, present recommendations and implement agreed changes.

**Payroll, Remuneration & Benefits**
- Work with Finance to ensure smooth running of our monthly payroll (which is outsourced).
- Propose and develop Rem and Ben approaches across the business (including defining a pay philosophy, lead pay review & manage internal and external salary and benefits benchmarking).

**Learning & Development**
- Work with Senior Leadership to identify training needs across the business and ensure solutions are targeted and tailored to solve individual, team or company wide challenges.
- Coach, guide and upskill managers across the business to build confidence in having open, authentic conversations.

**Employment Relations**
- Bring a strong knowledge of employment law and best in class people practises to ensure consistency in approach to employment relations across the business, including retail and operations.
- Ensure our terms and conditions of employment, policies and processes are fit for purpose and relevant to all parts of the business.

**Data & Reporting**
- Own our people data, systems and reporting.
- Ensure our HRIS (BambooHR) is regularly updated and data integrity maintained.
- Measure progress of the people strategy through regular, clear reporting, based on people analytics and insight to drive recommendations and decision-making, and to drive organisational efficiency and performance.

**Budgets & Planning**
- Set and manage against your budget, ensuring sign-off processes and outlining return on investment on key areas of spend (such as recruitment, HR Tech Stack etc).
- Where required support department heads on workforce and headcount planning.

**Skills, experience & attributes**:
Experience of leading or being part of a people team in a fast growing / scaling business business. Experience within a retail, hospitality environment is preferred but not essential.

**Attraction & Recruitment**:
**Employment Relations & Best Practice Expertise**:Able to support the business and employees with compliant, effective and timely advice as well as identify trends and patterns to proactively resolve.

**Communication**:As a senior leader in the business you will need an open, clear and effective communication and presentation style. Be able to demonstrate success in implementing scalable employee content and collateral (such as slides, information sharing pages, videos etc).

**Adaptability & resilience**:You will need to turn your hand to a range of tasks, some fasc