Customer Support Representative

7 months ago


Hoddesdon, United Kingdom Mosaic Recruitment Full time

Work for an established and growing organisation within its industry
- Great working hours with early finish on a Friday
- Work in a small friendly supportive team

**Previous experience working in a customer service role is essential**

Hours: Monday to Thursday 8.30-5 with 45 mins lunch ( on site)

Fridays 8. 30-3.45pm

**Salary**: up to £30,000 depending on experience.

Additional benefits:
Up to 10% annual bonus per annum.

Free parking on site

Modern and open planned offices

**Job Title**: Customer Support Representative

**Department**: Operations

**Reporting to**: Customer Services Manager

**Main purpose of job**:
To be responsible for inputting and progressing all customer quotes and orders in a timely manner and with a high level of accuracy. To ensure that all quotes and orders are managed within the required KPIs to best service the sales teams and our customers.

**Key responsibilities**:

- Deal professionally with internal action requests, customer quotes and orders ensuring timely and accurate processing within agreed KPI’s.
- Work closely with internal departments to ensure our sales team and the customer are kept informed.
- Accurately raise supporting documentation as required.
- Check price margins for quotes and orders to ensure accuracy.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Working with internal systems to ensure all information is up to date and correct.
- Provide first line response to internal departments and customers
- Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, creating a positive impression that enhances and promotes DW Windsor’s reputation.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Establish an in-depth knowledge of our full product range in order to respond to customer enquiries.
- Escalating inquiries to the appropriate team when necessary.
- Deal professionally with all internal and external customers though verbal and written communication, creating a positive impression.
- Responding to, and promptly acting upon all customer queries
- Ensure that all KPIs are met and are in line with targets and objectives.
- Ensure you understand and be familiar with your responsibilities and duties as contained in the Company’s Quality Manual and Health & Safety Procedures.
- Undertake such additional tasks and duties as may be required from time to time.

**Skills and experience preferences**
- A motivated and organised individual, with a ‘can-do’ approach to work
- A good understanding of computer systems particularly Microsoft Office packages.
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Full training will be given.
- Previous experience working in a customer service role is essential



  • Hoddesdon, United Kingdom Venezia Marketing & Distribution LTD Full time

    Venezia Marketing & Distribution has an exciting opportunity for an enthusiastic Customer Service Representative to join our team. Located in Hoddesdon, we have been providing support for our online business for nearly 20 years. With access to a wide range of over 30,000 bathroom spare parts, our customers benefit from an extensive selection to solve their...


  • Hoddesdon, United Kingdom Spark Bar and Kitchen Full time

    At Spark Bar & Kitchen, we strive to maintain the highest level of customer satisfaction and are looking for a new team member to join us in this mission. The individual in this position will be responsible for confirming customer satisfaction, obtaining feedback, and making necessary arrangements to ensure customer satisfaction. Additionally, this role...


  • Hoddesdon, Hertfordshire, United Kingdom Card Factory Full time

    Opportunity for a Seasonal Sales AssistantWe're seeking a highly motivated and enthusiastic individual to join our team as a Seasonal Sales Assistant. As a key member of our sales team, you will play a vital role in ensuring our customers receive the best possible service and have an enjoyable shopping experience.Responsibilities:Offer superior customer...

  • Sales Representative

    4 weeks ago


    Hoddesdon, Hertfordshire, United Kingdom Substantial Group Full time

    About UsAt Substantial Group, we're committed to delivering ultrafast and ultra-affordable internet to homes and businesses across the UK. Our dedicated team of sales agents, support centre staff, and technical experts ensure our customers experience the best of our services.The Job:We're looking for a skilled sales representative to champion our competitive...


  • Hoddesdon, Hertfordshire, United Kingdom Asda Stores Ltd Full time

    About Asda Stores LtdAsda Stores Ltd is a leading retailer operating in the UK, offering a wide range of products and services to its customers. Our stores are open seven days a week, from 6am till 11pm, providing ample opportunities for flexible working arrangements.


  • Hoddesdon, Hertfordshire, United Kingdom DW Windsor Full time

    About the JobAn exciting opportunity has arisen for a Customer Service Professional to join our team at DW Windsor as a Front of House Administrator. We are looking for someone with excellent communication skills and the ability to work in a fast-paced environment.The estimated salary for this position is £28,000 - £32,000 per annum, depending on...


  • Hoddesdon, United Kingdom Sustain Energy Solutions Ltd Full time

    The Community Energy Scheme offers Stoke-on-Trent council tenants affordable, renewable electricity. It is a partnerhip between Community Energy and Stoke-on-Trent City Council. We currently have an opening for a Full Time Customer Service Support member to join the team, this role will involve **day-to-day tasks such as**: - To answer customer calls and...


  • Hoddesdon, United Kingdom Mosaic Recruitment Full time

    Work for an established and growing organisation within its industry - Great working hours with early finish on a Friday - Work in a small friendly team **Previous experience working in a customer service role is essential** Hours: Monday to Thursday 8.30-5 with 45 mins lunch ( fully on site) Fridays 8. 30-3.45pm **Salary**: up to £27,000 depending on...


  • Hoddesdon, Hertfordshire, United Kingdom DW Windsor Full time

    Customer Service RoleWe are looking for a highly motivated and organized individual to join our team as a Customer Service Representative. The successful candidate will be responsible for handling inbound calls and emails, resolving customer queries, and collaborating with internal teams to deliver excellent service.About the Job:Answer and route calls...

  • Lettings Negotiator

    7 months ago


    Hoddesdon, United Kingdom Premier Work Support Full time

    Premier Work Support are seeking an enthusiastic, self-assured, and customer-centric individual to join and be a vital part of this cohesive team as a permanent **Lettings Negotiator**. You will be joining a dynamic and well-established Estate Agent situated in a bustling High Street in Hoddesdon. This role involves driving business growth, participating in...


  • Hoddesdon, United Kingdom Allendale Group Ltd Full time

    **About Allendale Group**: The Allendale Group is a UK based manufacturer and retailer of technical equipment and industry supplies, shipping thousands of products to customers around the globe. We are seeking a highly skilled and motivated individual with a good mechanical aptitude to join our team as a Technical Customer Service Advisor. In this role, you...


  • Hoddesdon, Hertfordshire, United Kingdom Hoddesdon Full time

    Savers in Hoddesdon is looking for an enthusiastic and motivated Sales Assistant to join our team. If you're passionate about working in a fast-paced retail environment and enjoy being part of a close-knit team, then this could be the perfect opportunity for you.As a Sales Assistant, you will be responsible for delivering exceptional customer service,...


  • Hoddesdon, United Kingdom Theobalds Enterprise Centre (TEC) Full time

    We are pleased to announce that we are now seeking a full-time Customer Experience Assistant to join our fantastic team at our at Hoddesdon Enterprise Centre (HEC) which we are managing alongside the Theobalds Enterprise Centre (TEC) to form the Broxbourne Enterprise Centres (BEC). This is an exciting opportunity to join us in a varied and involving role...


  • Hoddesdon, Hertfordshire, United Kingdom Smart10 Ltd Full time

    Job Title: ReceptionistSalary: £17,500 per annumLocation: HoddesdonContract: Part Time, 1 year contractHours: 9 - 3pmCompany Overview:Smart10 Ltd is seeking a highly skilled Customer Assistant to join their team at a prestigious business centre. The role involves providing exceptional reception and administrative support, ensuring a professional and...


  • Hoddesdon, Hertfordshire, United Kingdom Age UK Full time

    Job OverviewThis is an excellent opportunity to join Age UK as an Assistant Shop Manager and contribute to our mission of supporting older people across the UK.We are seeking a highly motivated individual with experience in retail management, excellent leadership skills, and a passion for delivering exceptional customer experiences.Main...


  • Hoddesdon, Hertfordshire, United Kingdom Entain Group Full time

    Entain Group's mission is to transform sports betting and gaming.About the PositionWe are looking for a skilled Retail Customer Service Manager to join our team. The successful candidate will deliver exceptional customer service, drive sales growth, and contribute to the company's overall success.Demonstrate products and betting terminals to customers.Manage...


  • Hoddesdon, Hertfordshire, United Kingdom Entain Group Full time

    Transforming sports betting and gaming is a key objective at Entain Group.About the RoleWe are seeking an exceptional individual to fill the position of Retail Customer Service Manager. This person will be responsible for delivering outstanding customer service, driving standards, and contributing to the success of the Entain family.Demonstrate products and...


  • Hoddesdon, Hertfordshire, United Kingdom Rise Technical Recruitment Limited Full time

    About the Job:We're recruiting for a skilled Specification/Area Sales Engineer to join our sales team at Rise Technical Recruitment Limited. This is a fantastic opportunity for someone with an engineering or construction background who wants to work in sales.Responsibilities:Successfully sell technical products to customersCollaborate with our engineering...


  • Hoddesdon, United Kingdom Sainsbury's Full time

    **Location** - Hoddesdon Store, Sainsbury's Supermarkets Ltd Brewery Road, Hoddesdon, EN11 8HF **Hours** - Part-time **Contract-Type** - Permanent **Rate** - £12.00 per hour **Areas of business** - Sainsbury's Bank **Job ID** - 232304 We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s Bank....


  • Hoddesdon, Hertfordshire, United Kingdom Best Food Logistics Full time

    Supporting our Logistics OperationWe are a UK-based company operating a flexible multi-temp, shared-customer delivery logistics network. Our team buys, warehouses, picks, and distributes stock to stores across the UK.This role involves working in a fast-paced environment with clear communication as key. You will be responsible for liaising with internal and...