Customer Support Representative

4 months ago

Hoddesdon, United Kingdom Mosaic Recruitment Full time

Work for an established and growing organisation within its industry
- Great working hours with early finish on a Friday
- Work in a small friendly supportive team

**Previous experience working in a customer service role is essential**

Hours: Monday to Thursday 8.30-5 with 45 mins lunch ( on site)

Fridays 8. 30-3.45pm

**Salary**: up to £30,000 depending on experience.

Additional benefits:
Up to 10% annual bonus per annum.

Free parking on site

Modern and open planned offices

**Job Title**: Customer Support Representative

**Department**: Operations

**Reporting to**: Customer Services Manager

**Main purpose of job**:
To be responsible for inputting and progressing all customer quotes and orders in a timely manner and with a high level of accuracy. To ensure that all quotes and orders are managed within the required KPIs to best service the sales teams and our customers.

**Key responsibilities**:

- Deal professionally with internal action requests, customer quotes and orders ensuring timely and accurate processing within agreed KPI’s.
- Work closely with internal departments to ensure our sales team and the customer are kept informed.
- Accurately raise supporting documentation as required.
- Check price margins for quotes and orders to ensure accuracy.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Working with internal systems to ensure all information is up to date and correct.
- Provide first line response to internal departments and customers
- Provide the highest level of Customer Service, developing and maintaining strong customer and supplier relationships, creating a positive impression that enhances and promotes DW Windsor’s reputation.
- Be in regular contact with the sales team, through scheduled meetings, and reaching out proactively as necessary.
- Establish an in-depth knowledge of our full product range in order to respond to customer enquiries.
- Escalating inquiries to the appropriate team when necessary.
- Deal professionally with all internal and external customers though verbal and written communication, creating a positive impression.
- Responding to, and promptly acting upon all customer queries
- Ensure that all KPIs are met and are in line with targets and objectives.
- Ensure you understand and be familiar with your responsibilities and duties as contained in the Company’s Quality Manual and Health & Safety Procedures.
- Undertake such additional tasks and duties as may be required from time to time.

**Skills and experience preferences**
- A motivated and organised individual, with a ‘can-do’ approach to work
- A good understanding of computer systems particularly Microsoft Office packages.
- The ability to work using your own initiative and within a team environment
- Good attention to detail, as a high level of accuracy is essential with strong numeracy skills
- An excellent communicator, with a clear and confident telephone manner
- The ability to work under pressure, prioritise workload and work to deadlines
- Good problem solver
- Full training will be given.
- Previous experience working in a customer service role is essential

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