Customer Service Representative

6 days ago


Hoddesdon, Hertfordshire, United Kingdom DW Windsor Full time
About the Job

An exciting opportunity has arisen for a Customer Service Professional to join our team at DW Windsor as a Front of House Administrator. We are looking for someone with excellent communication skills and the ability to work in a fast-paced environment.

The estimated salary for this position is £28,000 - £32,000 per annum, depending on experience.

Job Description:

  • This is a full-time position with opportunities for career advancement.
  • You will be responsible for answering phone calls, responding to emails, and greeting visitors warmly.
  • Additional tasks may include managing incoming post, dispatching outbound mail, and maintaining a clean and organized reception area.

Responsibilities:

  • Answer and route phone calls promptly using the system, ensuring calls reach the correct recipient.
  • Take accurate messages and forward them to ensure timely callbacks.
  • Greet visitors warmly, complete the visitor log, and notify the relevant internal contact.
  • Manage incoming post (excluding private/confidential items), sort, and distribute; forward DW Windsor mail to accounts.
  • Dispatch outbound post using the correct format and the most efficient method.
  • Maintain cleanliness and organization in reception, guest, and post areas, ensuring displays are current and relevant.

Qualifications/Skills Required:

  • Administrative duties including email and calendar management, managing helpdesks, scheduling appointments, answering phone calls.
  • Exceptional communication skills, and interpersonal skills (written, verbal and in person).
  • Highly organized with ability to coordinate multiple priorities in a professional and timely manner.

What We Offer:

  • A competitive salary range of £28,000 - £32,000 per annum.
  • Opportunities for career advancement.
  • Training and development programs to enhance your skills and knowledge.
  • A supportive and collaborative team environment.


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