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Sales Order Processing Clerk

4 weeks ago

Buckhurst Hill, United Kingdom Jolly Learning Ltd Full time

**About us**

Jolly Learning Ltd is an education publisher of primary school books and learning products located in Buckhurst Hill

Our work environment includes:

- Modern office setting
- Food provided
- Casual work attire
- Monday - Friday 9.00 to 5.30

**Responsibilities**:

- Process and manage orders in Sage 200 accounting system.
- Provide advice and quotations to new and existing customers.
- Resolve customer issues, queries, complaints, and delivery issues.
- Assist customers abroad to support our growing export business.
- Pick and dispatch sample order requests.
- Manage customer expectations especially during busy periods.
- Maintain and improve customer databases.
- Liaise with outsourced couriers and warehouse on a daily service.
- Dealing with overseas customers and export shippers.

**Experience Required for Sales Order Processor Clerk**
- Previous experience in customer service in a small business.
- Knowledge and experience in using Sage 200 or a similar accounting system preferred.
- Export knowledge is desirable but not essential.

**Qualifications**
- 2 years office experience required.

**Knowledge/Skills of Sales Order Processor**
- Excellent attention to detail.
- Ability to multi-task in a fast paced environment and hit multiple daily deadlines.
- Highly organised.
- Must be comfortable dealing with a high volume of administrative duties.
- Excellent verbal and written communication skills.

**Personal Behaviours**
- Hard working and persistent
- Passion for providing exceptional service, help and support.
- Excellent attention to detail.
- Must be able to multi-task under pressure and make decisions.
- Excellent verbal and written communication skills.
- Will have a positive and enthusiastic approach to work.
- Answer client inquiries.
- Be able to work with Sage accounting software.
- Use effective communication skills when dealing with clients, co-workers, suppliers, and vendors.
- Work as part of a team

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 17/04/2023
Reference ID: JOLLY SALES
Expected start date: 17/04/2023

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