Retail Assistant and Post Office Counter Clerk

4 weeks ago


Staple Hill, United Kingdom Post Office Ltd Full time

A Retail assistant will be required to serve on shop counter, in addition to carrying out basic Post Office duties.
- Replenishing stock
- Serving on shop counter, with a can do, positive attitude.
- Displaying excellent customer service skills
- Upselling when possible
- Basic cleaning and upkeeping look of shop,

In addition to this, you will also be required to work at the Post Office counter

As a Post Office Counter Clerk, you will perform a wide range of counter and customer service duties.

You process traditional post office services such as:

- selling stamps
- weighing, measuring and mailing letters and parcels
- sending mail abroad
- sending urgent or valuable mail

Post office clerks also deal with a range of services including:

- bill payments
- foreign currency
- pensions and benefits
- lottery sales and paymentS
- banking services

You use a computer system to deal with accounts and sales, keep records of all transactions, and provide receipts. You also promote financial services, such as savings and investments, to customers.

Some counter clerks do general administrative work behind the scenes, for example, keeping accounts, maintaining staff records or looking after stock, such as stamps and stationery. You might also display promotional materials such as leaflets and posters.

Staff who work in sub-post offices are not employees of Post Office Ltd, but work for self-employedbusiness people called Sub-Postmasters.

Personal Qualities and Skills

To become a Post Office Counter Clerk, you'll need to be:

- able to use numbers and handle cash accurately and confidently
- polite and helpful when communicating with customers
- able to pay attention to detail and keep your concentration while handling important documents
- good at selling and promoting services
- able to keep accurate records
- capable of working under minimum supervision and as a member of a team
- able to work well under pressure at busy times
- able to learn about all the different services and forms that customers might ask about

**Qualifications**:

- 4 GCSE'S grade C and above are essential, with Maths and English are preferential.

Part-time hours: 16 per week

**Job Types**: Part-time, Permanent

**Salary**: From £12,000.00 per year

**Job Types**: Part-time, Permanent

**Salary**: £11,909.00-£12,500.00 per year

Expected hours: No more than 25 per week

**Benefits**:

- Employee discount

Supplemental pay types:

- Performance bonus

Application question(s):

- Post office counter experience?

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Over the counter retail sales: 2 years (required)
- Retail sales: 1 year (required)

Work Location: In person



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