Service Delivery Manager

2 months ago


Cheltenham, United Kingdom Latcom Plc Full time

Service Delivery Manager (SDM) required to work in my client’s office, based in Cheltenham for 2-3 days a week, 1 day every 2 weeks in their London office and the rest WFH.

Job purpose:

- My client has chosen to outsource all their IT Service Delivery Services to external service providers and the SDM will be expected to understand and interpret business needs and requirements and work with the chosen Service Providers to ensure all contractualobligations and Service Excellence is maintained throughout the term of the contract.
- You will take a holistic view of the entire service or groups of services and ensure they are maintained within agreed Service Level Agreements (SLA).
- Managing service budgets
- Actively managing the Work Order process for the Business Units and client base

Skills required:

- 5yrs Proven Service Delivery Management within in the Financial Sector.
- Experience of working with Outsourced external suppliers.
- Strong client focus - ability to operate at prime customer contact level typically at senior manager/director level. Customer advocate into the IT world
- The ability to lead and manage teams (including matrix management) within an operational service delivery or shared services environment
- Strong communicator at all levels
- Proficiency in the task of stakeholder relationship management
- Excellent analytical skills
- ITIL V4 accreditation

If you have the above skills and you are currently a SDM (within Finance) commutable to Cheltenham, then please apply.



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