Service Delivery Coordinator

2 weeks ago

Cheltenham, United Kingdom AQA and AQA Affiliates Full time

**At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen.**

**Service Delivery Coordinator**

**Permanent**

**Salary: £30,000 per year**

**Cheltenham**

Established in 2013 and acquired by AQA in 2023, GradeMaker is a EdTech provider delivering innovative software solutions to UK & International Exam Boards, Education Ministries and Awarding Bodies (i.e., Seychelles, Zimbabwe, Philippines, Botswana, Guyana) - enhancing the efficiency, quality, and security of their test development.

**Purpose**

The role of Service Delivery Coordinator is pivotal, and would suit an enthusiastic, capable, and well organised individual who is looking for a refreshing new challenge, embraces variety, seeks out new ideas and aspires to join a successful team.

**To be successful in this role, you will need to be**:

- Bright, capable, and well organised; ability and aptitude are most critical, so we'll consider office-based career disciplines outside of service delivery, client management or project management.
- Highly customer-focused with strong interpersonal, rapport building and verbal / written communication skills.
- Analytical, attention to detail, team player, positive, proactive, quick learner, keen to improve processes and 'get things done'.
- A great team player, happy to 'help out' in other areas to grow your experience and opportunities.
- Technically capable; familiar with the use of and set up (e.g. creating user accounts) of software services, good working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
**What's in it for you**:

- This is a permanent role, Monday to Friday, full-time however we may consider some flexibility.
- We offer a hybrid home/office working arrangement which includes at least one team collaboration day a week in our central Cheltenham office.
- We have a UK and International customer base and there may be opportunities for travel.
- 37.5 hour working week
- 25 days annual leave

**What next?**

**#PRO22**

**Recruitment Agencies**

We have a preferred supplier list (PSL) in place.

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