Service Delivery Specialist

2 weeks ago

Cheltenham Gloucestershire, United Kingdom QA Limited Full time

Customer Services Administrator
Cheltenham
(hybrid/remote – 3 days in office)


Have you got valuable customer service and administration experience? Looking for an exciting step in your career with a supportive and professional team?

QA could be the right place for you We’re the UK’s leading IT digital skills provider for tech training across all verticals and we’re experts in reskilling, upskilling our learners Looking for a good work/life balance? We offer that too

What is the role?
You will be a Customer Service Administrator for us, acting as the first point of contact and providing support to specified clients – You’ll be responsible for coordinating internal resources to ensure tasks are delivered in in line with required outcome’s.

What will I be doing day-to-day?
  • Processing course bookings onto our database incl. Third party and conferences.
  • Raising Purchase orders and using the Credit card as per the agreed process
  • Associated admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
  • Managing telephone, email and face to face enquiries in a professional manner.
  • You will be liaising internally and externally with different stakeholders and maintaining strong relationships with the team and our customers
  • You will interrogate relevant systems to produce reports for clients to support the management of their programmes and events
  • You will be responsible for the onboarding process across a varied portfolio of programmes
  • You will escalate risks to ensure appropriate action is taken to mitigate them

What are the skills and requirements needed for this role?

  • Customer services background in any industry
  • Administration background in any industry
  • Experience dealing with stakeholders internally/externally
  • Business acumen needed – prior experience with Excel, MS Office and similar
  • Attention to detail and organisation skills required
What We'll Do For You
  • Competitive salary with a whole host of excellent benefits
  • 3 full training days from a wide range of courses
  • 2 days off for charity work
  • Work for a company that actively promotes Wellbeing
  • Work with some of the biggest brands there are

At QA , our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place

At QA , we’re 100% committed to breaking down barriers, eliminating discrimination and ensuring equal opportunities so that diversity can flourish here. It’s our duty to drive diversity & inclusion not only for ourselves, but also the wider industry, the clients we serve and the communities in which we work.

Vacancy location Location #J-18808-Ljbffr

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