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Service Delivery Manager
4 months ago
Job Opportunity:DVCleared Service Delivery Manager
Our client, a Global Defence and Security IT Innovation company, is looking for someone to join their remote role for a six month contract.
Contract (Outside of IR35)£500 - £600 per day (Dependent on Experience and Clearance)
Location: Cheltenham – hybrid working available
*Due to the nature of the project the candidate must hold activeDV-Clearance*
Responsibilities:
- Manage a team of multiple engineers supporting complex systems
- Ensure timely response to incidents and oversee incident management processes.
- Investigate ongoing problems and agree on suitable mitigation actions.
- Collaborate with customer and other supplier stakeholders to resolve issues effectively.
- Share product upgrade information with customer stakeholders to leverage new features.
- Provide regular reporting to customers on managed service provision, including adherence to SLAs and KPIs.
- Address customer dissatisfaction and act as a point of escalation.
- Identify and report commercial opportunities to internal commercial stakeholders.
Essential Skills & Experience:
- Experience working on IT projects within the Government or Defence sector.
- Experience working within Service Management and Service Operations.
- Experience using Service Management tools, preferably ServiceNow
- Experience of ITIL, SIAM & DevOps
- Experience of methodologies like Agile or Scrum
- This role requires active DV Clearance
