Service Delivery Specialist

6 months ago

Cheltenham, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - Customer Service**Title**:

- Service Delivery Specialist**Contract type**:

- QA Ltd Permanent**Job advert**:
**Service Delivery Specialist**

**Cheltenham commutable**

**Role requires undertaking DV Clearance**

**What you’ll be doing?**
- Coordinating Events to ensure booking and enquiry
- turnaround times are maintained and a consistently
- high level of customer service is provided to bookers,
- learners, and colleagues within SLA (Service level
- agreements)**Key Responsibilities**
- Processing Bookings (QA Public, Closed courses, third
party and conferences, including raising Purchase
orders and using the Credit card as per the agreed
process)
- Associated admin, such as arranging pre course
reading, courseware, access to online portals, exam
vouchers and e-learning.
in a professional manner.
- To provide customer service excellence daily, working
with the customer to meet servicing standards,
including resolving any customer issues both timely
and professionally.
- Identifying continual Improvement opportunities and
support the implementation of process improvements
to provide the best possible experience for all bookers and learners during the bookings process.
- Requirement to support Training Centre Administrator role as and when required.

**Your Skills & Experience**
- Event Co-ordination / Administration within a
bookings team
- Time Management - proven experience of working to
tight deadlines in a high processing volume
environment.
- People skills - proven experience in working as part of a successful team.
- Customer Service issue escalation - proven experience of managing issue resolution.

**What We'll Do For You**:
**Sounds great, doesn’t it? And in return we will offer you**

**Down time**
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing.
- These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.**How we’ll help with finance matters**
In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.**Personal growth**
Learning and opportunity is at the core of what we do - and that applies to you too
- You’ll have the unique opportunity to develop your skills on our QA authored courses in the latest tech (you’ll get 3 training days/year to do this). You can also delve deep into our world-class digital learning content from Circus Street and Cloud Academy on a variety of tech and business topics. Or perhaps you’d like to enrol on a Degree or Masters programme to enhance your skillset or learn new things.**Our people**
- We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.
- You can find out more about Life at QA**A little about QA**:
At QA, our mission is powering people’s potential.
- We believe the answer to closing the digital skills gap lies with the people organisations already have and the talent we can bring for the future. We’re experts in reskilling, upskilling, apprenticeships, and other talent needs for leading enterprises and public sector organisations in the UK and we’re proud to work with some of the world's biggest brands including the BBC, AWS, Google, Deloitte, JP Morgan as well as small organisations to give them the competitive edge in the digital world of today. Our bespoke and customisable training methods, learning programmes and talent acquisition solutions cover all digital requirements including emerging and in-demand tech skills to transform the workforce and fuel the success of businesses.Vacancy location

**Location**:

- South West, Gloucestershire, Cheltenham (Delta House)**Job Description**:
**Attachment****:

- Service Delivery Specialist Job Description (1).pdf (190 Kb)General information

**Reference **:1000005600

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