Receptionist
2 days ago
**Partington’s Holiday Centres Limited is a family-owned company based in Blackpool, Lancashire. There are three fun filled Holiday Parks in Blackpool, along with one Holiday Park in Cumbria and one in Skipton.**
**Role**:Receptionist
**Location**:Windy Harbour Holiday Park
**Hours of Work**: Approx 35 hours per week, days off to be discussed at interview.
**Benefits include**:
- Uniform provided
- Employee discount off nursery fees at Grunty's day care Nursery
- Employee discount - 25% off holidays with the Partington Group
- Pension scheme
- Discounted food
- Wellness programmes
- Bonus schemes
- Ongoing training and development
- Refer a friend scheme
- Team Events
- Use of leisure facilities across the Parks
- Work for family business of the year award winner
**What we need from you**:
- Check-in guests as they arrive at the park. Ensure all documentation both electronic and hard copy is completed by the guest and all park information is explained to make sure the guest is aware of all facilities.
- Manage both digital and hard copy filing systems for all guests.
- Answer the telephone in a professional and timely manner, addressing queries and directing external calls to the correct department.
- Ensure that messages or enquires are conveyed promptly, accurately and efficiently.
- Provide guest support when required to ensure that all guests questions/queries are addressed in a timely and professional manner.
- Upsell facilities and services offered by the Park.
- Greet all contractors/visitors to the Park and ensure that they are signed in and directed to the correct department.
- Ensure that keys are held securely and that all security procedures are followed with regards to the issuing and returning of keys.
- Check-out guests ensuring that all outstanding charges are processed and that any keys are returned in line with procedure.
- Undertake a detailed handover to the next Receptionist on shift by way of the Shift Handover diary.
- Ensure that all procedures relating to the handling of cash and payments are followed and any anomalies reported immediately to the Head Receptionist/Senior Manager.
- Ensure the Reception area is maintained clean and tidy at all times, displaying a professional image to all visitors.
**Skills, experience and qualities you will need**:
- Receptionist experience in a similar role
- Full preferably clean, driving licence
- The ability to demonstrate our company values at all times, FUN,FAMILY & FRIENDLY
**Important Information**
- Applicants must be able to produce right to work documentation.
- Successful applicants will also be required to undertake a basic DBS check and DVLA licence check.
**Job Types**: Full-time, Permanent
**Salary**: £11.01 per hour
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- How many years of Receptionist experience do you have?
- Are you computer literate?
- Do you know anyone who currently works for Partington's?
Licence/Certification:
- Driving Licence (required)
Work Location: One location
Reference ID: BW - Reception
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