Head Receptionist

Partington’s Holiday Parks is family owned and operates 6 holiday parks across Lancashire, Lake District and The Yorkshire Dales. Set on the southern bank of the River Wyre, six miles from Blackpool, Windy Harbour Holiday Park offers a mix of touring pitches and luxury holiday homes to both hire and buy and is a Visit Lancashire Partner.

**Overview**

As our Head Receptionist you will be the first senior point of contact for all our guests and visitors. You will be an ambassador for our Windy Harbour Holiday Park, promoting a welcoming, informative and professional environment and demonstrating the Company’s values at all times; FUN, FAMILY, FRIENDLY.

**Key Responsibilities**
- To promote and sell products and facilities to guests to support the parks expansion.
- To undertake the responsibilities of Duty Manager as and when required and ensuring a full handover.
- To train all Reception team members in the correct use of all associated equipment.
- To ensure all Reception staff answer the telephone in a clear, positive and professional manner.
- To ensure that all guests and visitors to the Park are greeted and assisted appropriately.
- To manage all issues related to the Reception team members including; issuing rosters, internal training, performance management and attendance management.
- To undertake the recruitment and selection of all Reception team members.
- To ensure that the reception area is clear and tidy and GDPR compliant.
- Ensure that all Reception team members are fully trained in banking, transactional and cash handling procedures.
- To control ancillary facilities such as lighting and security cameras which are linked to the main reception.
- To work with the Reception team members to enable them to handle customer complaints, comments and diffuse any difficult customer situations whilst understanding when to involve senior personnel.
- To undertake the PDM’s for all Reception team members within the Company allocated timeframe.
- To monitor owners outstanding accounts.

**Benefits**
- Uniform provided
- Employee discount - 25% off nursery fees (Grunty's day care Nursery)
- Employee discount - 25% off holidays with the Partington Group
- Pension scheme
- Discounted food
- Wellness programmes
- Bonus schemes
- Ongoing training and development
- Birthday Treat - Additional days annual leave
- Refer a friend scheme
- Team events
- Use of leisure facilities across the Parks
- Loyalty leave

**Important Information**
- Successful applicants must have a full valid (preferably clean) driving licence and must be able to produce right to work documentation.
- Any successful applicant will also be required to have a basic DBS check.

**Job Types**: Full-time, Permanent

**Salary**: £13.65 per hour

Expected hours: 35 per week

**Benefits**:

- Company pension
- On-site parking
- Referral programme

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- The park is open 7 days per week, you will be required to work weekends on a rota basis. Are you willing to work at weekends?
- Do you know anyone who currently works for Partington's?

**Experience**:

- Receptionist: 2 years (required)
- Management: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: WHHeadReceptionist