Depot Administrator

6 months ago

Alfreton, United Kingdom Go Traffic Management Full time

**Depot Administrator**

**Our Role**

Provide Back Office support and customer service for the receiving and processing of Traffic Management requests through to correct invoicing for both external and internal clients. Ensure that clients are invoiced correctly reducing potential rework and the need to raise credit notes. Engage with and support the Operations Team to facilitate smooth customer services.

**Key Responsibilities**
- Accurately create all new job packs on / off hires on InspHire. New job packs need to be created one week in advance or as soon as the order is received.
- Ensure all InspHire jobs completed by the operatives are checked and compliant. Pass any errors to Depot Supervisor / Depot Manager.
- Request, monitor and chase when necessary, all requested TM CAD Drawings.
- Provide full customer service support and proactively answer customer enquiries.
- Verify sales run for smooth invoicing.
- Dedicated resource for nominated clients.
- Complete and maintain live Ops Boards daily.
- Complete Job Requests via customer portals.
- Ensure client KPI’s are met.
- Assist Agents / GTM TM Operatives in gaining ETA’s and report on any potential issues to the Depot Managers.
- Cross check between Mod+ Forms and InspHire for any anomolies and to ensure correct invoicing.
- Check site clears from the previous night each morning to ensure all equipment has been lifted and accurately feedback to our clients.
- Reconcile ‘What’s Out Where’ Reports for allocated clients.
- Liaise with sub-contractors for assistance with works.
- Liaise with your colleagues within the team and assist each other when necessary to ensure everybody’s workload is completed by close of play.
- Pass any errors to the relevant Depot Supervisor / Depot Manager.
- Inform Depot Supervisor / Depot Manager of any upcoming ped / high speed jobs upon receipt.

**Behavioural Aspects**
- Self organisation and prioritising - job holder should demonstrate the ability to organise their work in such a way that tasks are completed accurately and on time.
- Record keeping - job holder should be able to demonstrate records of work undertaken and completed as well as work in progress.
- Use of work tools - job holder should demonstrate competence using all work tools.
- Initiative and confidence - job holder should be able to demonstrate a willingness to contribute new ideas to improve things and should be able to determine when to refer a matter to someone else or whether to deal with it themselves.

**Go Traffic Management at a glance**

We are an award-winning traffic management service with over 20 years’ experience in the field. We operate nationwide, catering to all kinds of events, projects, and works. Learn more about us:
Be: SAFE - Go Traffic Management

Our Be: SAFE campaign actively encourages our workforce to work safely and avoid unsafe acts and conditions by following four basic rules.

**Salary and Benefits**

We offer a competitive salary based on experience along with a full benefits package.

Go Traffic Management is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

**Job Types**: Full-time, Permanent

**Salary**: £27,040.00 per year

Schedule:

- Monday to Friday

Work Location: In person

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