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Collections and Recoveries Specialist
7 days ago
**Job Title**:Collections and Recoveries Specialist - Personal Finance
**Location**:Lakeside, Cheadle
**Salary**:From £25,000 per year
**Hours**:Mon-Fri (9:00 am-17:30pm)
We are looking for a Collections & Recoveries Specialist to join our Collections Team on a permanent basis based in our office in Cheadle.
You will be responsible for facilitating appropriate outcomes for customers in arrears, deliver fantastic levels of service whilst efficiently resolving queries and understand customer circumstances and identifying opportunities to provide support.
**Key Responsibilities**:
- Manage customer accounts in order to ensure the most appropriate support is provided, using active listening and asking open questions in order to understand their circumstances to ensure that a positive outcome is achieved.
- Deliver positive outcomes for customers helping with a range of queries from simple account queries through to complex and challenging situations
- Demonstrate empathy to customers experiencing difficulties or going through a change in circumstances, by understanding their needs and offering sustainable solutions that are tailored to their individual situations helping them to avoid, minimise or get out of arrears.
- Be proactive in offering support and solutions that will help some of our most vulnerable customers to get out of debt and stay out of debt.
- Work in line with company processes, ensuring that you are treating customers fairly, adhering to FCA regulations and demonstrating company beliefs of doing the right thing, respect for people and being accountable.
**Essential skills and experience**:
- A passion for delivering great service
- A positive attitude, enthusiasm for learning and adaptable to change
- Excellent listening and communication skills; with the ability to respond to each individual customer with understanding and empathy
- Emotional resilience and the confidence to have challenging conversations when required
- Experience of relationship building and objection handling.
- Effective decision making skills
- Experience of working within a regulated financial services or collections environment is desirable, but not essential
**Benefits**:
- 26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts
**Salary**: From £25,000.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: WAT#003
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