Collections & Recoveries Specialist

4 weeks ago

Cheadle, United Kingdom Together Full time

Company Description
**Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits**

**We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Based** **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

**Job Description**:
We are looking for a Collections & Recoveries Specialist to join our Collections Team on a permanent basis based in our office in Cheadle.

You will be responsible for facilitating appropriate outcomes for customers in arrears, deliver fantastic levels of service whilst efficiently resolving queries and understand customer circumstances and identifying opportunities to provide support.

**Key Responsibilities**:

- Use all available methods to initiate and maintain contact with customers to ensure that a positive outcome is achieved.
- Consistently complete security assessment reviews on referred cases in order to mitigate risk and minimise potential financial losses.
- Present a professional image of the company to all customers to ensure a positive impression is created and maintained.
- Be clear and consistent in communication with internal and external customers in order to build and maintain positive working relationships.
- Proactively manage recovery strategies with customers to reach an outcome that is sustainable and plausible.
- To review and consider customer circumstances through affordability assessments in order to establish the correct foreberance tool required to support
- Demonstrate company values when dealing with customers in order to deliver TCF principles and the highest quality customer service at all times.
- Actively keep up to date with market conditions in order to align recovery strategies to support customers and minimise risk.
- Maintain up to date product knowledge to enhance the customer journey.
- Sensitively manage vulnerable customer cases in order to ensure protection for customers in order to meet individual needs.
- Ensure effective management is carried out on your portfolio in order to provide value service so that relationships are maintained.
- To identify if a customer is showing dissatisfaction to ensure a complaint is ensuring the relevant outcome is established.
- To escalate the correct next stage of action to the litigation department to instigate appropriate litigation proceedings.
- Approach each call with an empathetic manner to ensure the customer has a positive outcome whilst also adhering to the company quality standards

**Essential**:

- The ability to work to targets
- Proven experience in a collections environment
- Self motivated with a high degree of professionalism
- Ability to understand customers current situations, through clear, logical questioning and align our service accordingly.
- Thoroughness in maintaining accurate and up-to-date client records.
- Experience of relationship building and objection handling.
- Effective decision making skills
- Effective negotiation & communication skills

Additional Information
**Benefits working at Together**
- 26 days holiday (increasing with service), plus bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more**:
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._

  • Collections and Recoveries Specialist

    1 week ago

    Cheadle, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Collections and Recoveries Specialist - Personal Finance **Location**:Lakeside, Cheadle **Salary**:From £25,000 per year **Hours**:Mon-Fri (9:00 am-17:30pm) We are looking for a Collections & Recoveries Specialist to join our Collections Team on a permanent basis based in our office in Cheadle. You will be responsible for facilitating...

  • Collections & Recoveries Specialist

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our...

  • Collections & Recoveries Specialist - Personal

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our...

  • Collections & Recoveries Specialist - Personal

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream...

  • Collections & Recoveries Specialist - Personal

    2 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: up to £26,000 per annum, plus performance bonus and benefits** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We...

  • Collections (Personal Finance)

    2 weeks ago

    Cheadle, United Kingdom 123 Recruitment and Training Full time

    **Collections and Revenues Specialist (personal finance)** £24,000 - £26,000 starting salary (plus excellent perks and benefits! See below!) Cheadle (office based) / Monday - Friday 9am - 5:30pm **123 Recruitment & Training** are working with an award-winning, established financial company in their pursuit to hire the best talent! We are actively...

  • Recoveries Handler

    2 weeks ago

    Cheadle, United Kingdom Drive Further Full time

    We are currently looking for a number of **Recoveries Handlers** to join our team. Offering an attractive salary (dependent on experience), this is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and...

  • Collections Agent

    4 weeks ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Collections Agent, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the...

  • Collections Agent

    1 month ago

    Cheadle, United Kingdom Together Full time

    Job DescriptionAs a Collections Agent, you will work as part of our Operations Collection Team. We are a customer facing telephony team consisting of Collections, Recoveries and Customer Support. We’re focussed on providing high quality support to regulated and unregulated customers. Our aim is to understand a customer’s circumstances and offer the...

  • Customer Service Advisor

    2 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700 colleagues. A specialist lender offering a range of mortgage and secured loan products to individuals and businesses,...

  • Collections Agent

    2 weeks ago

    Cheadle, United Kingdom Together Full time

    **Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...

  • Recoveries Liaison Executive

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary £**23000 - £27000**, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers'...

  • Collections Agent

    1 month ago

    Cheadle, United Kingdom Together Full time

    Company Description We’re Together  – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...

  • Collections Agent

    4 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description We’re Together  – the market leading property finance experts with an entrepreneurial spirit. Based in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...

  • Credit Hire Recoveries Handler

    3 weeks ago

    Cheadle, United Kingdom Drive Further Full time

    Are you a skilled and dedicated professional with experience in **managing high-value credit hire claims?** Join our dynamic team at MSL as a Recoveries Specialist and be part of our mission to deliver exceptional service to our valued clients. **Who Are We** MSL is a customer focused claims business, offering claims handling and legal expenses insurance...

  • Customer Relationship Specialist

    4 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Starting salary £32,960, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial...

  • Customer Relationship Specialist

    4 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Starting salary £32,960, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial...

  • Customer Relationship Specialist

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary up to £35,000 depending on experience, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our...

  • Recoveries Liaison Executive

    1 week ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Company DescriptionSalary £ £27000, plus performance bonus and benefitsWe are Together - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions...

  • Customer Relationship Specialist

    3 weeks ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary up to £35,000 depending on experience, plus performance bonus and benefits** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by...