Collections & Recoveries Specialist - Personal

4 months ago

Cheadle, United Kingdom Together Full time

Company Description
**Salary: up to £26,000 per annum, plus performance bonus and benefits**

**_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_**

**We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers' financial ambitions accessible.

Based** **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues who are passionate about supporting individuals and businesses achieve their property ambitions by making finance work for them.

**Benefits working at Together**
- 26 days holiday, (increasing with service) your birthday off, and bank holidays
- Buy & sell holidays
- Discretionary annual bonus
- Matched pension contribution
- Life assurance
- Critical illness cover
- Health cash plan
- Private medical insurance
- Free access to company holiday homes
- Travel season ticket loans
- Ride to work scheme
- Free local gym access
- Local bar / restaurant discounts

**Job Description**:
We are looking for a Collections & Recoveries Specialist to join our Collections Team on a permanent basis based in our office in Cheadle.

You will be responsible for facilitating appropriate outcomes for customers in arrears, deliver fantastic levels of service whilst efficiently resolving queries and understand customer circumstances and identifying opportunities to provide support.

**Key Responsibilities**:

- Manage customer accounts in order to ensure the most appropriate support is provided, using active listening and asking open questions in order to understand their circumstances to ensure that a positive outcome is achieved.
- Deliver positive outcomes for customers helping with a range of queries from simple account queries through to complex and challenging situations
- Demonstrate empathy to customers experiencing difficulties or going through a change in circumstances, by understanding their needs and offering sustainable solutions that are tailored to their individual situations helping them to avoid, minimise or get out of arrears.
- Be proactive in offering support and solutions that will help some of our most vulnerable customers to get out of debt and stay out of debt.
- Work in line with company processes, ensuring that you are treating customers fairly, adhering to FCA regulations and demonstrating company beliefs of doing the right thing, respect for people and being accountable.

**Essential skills and experience**:

- A passion for delivering great service
- A positive attitude, enthusiasm for learning and adaptable to change
- Excellent listening and communication skills; with the ability to respond to each individual customer with understanding and empathy
- Emotional resilience and the confidence to have challenging conversations when required
- Experience of relationship building and objection handling.
- Effective decision making skills
- Experience of working within collections environment is desirable, but not essential

Additional Information
**Ambition is in our nature and we’ve created ambitious commitments to make sure we can play our part in protecting the future for generations to come. Check out our Sustainability page to find out more**:
Together Money embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference - we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

**_ Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks._

  • Collections and Recoveries Specialist

    3 months ago

    Cheadle, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Collections and Recoveries Specialist - Personal Finance **Location**:Lakeside, Cheadle **Salary**:From £25,000 per year **Hours**:Mon-Fri (9:00 am-17:30pm) We are looking for a Collections & Recoveries Specialist to join our Collections Team on a permanent basis based in our office in Cheadle. You will be responsible for facilitating...

  • Collections & Recoveries Specialist - Personal

    4 months ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our...

  • Collections & Recoveries Specialist - Personal

    4 months ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary: £25,000 - £26,000 per annum, plus performance bonus and benefits** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream...

  • Collections (Personal Finance)

    3 months ago

    Cheadle, United Kingdom 123 Recruitment and Training Full time

    **Collections and Revenues Specialist (personal finance)** £24,000 - £26,000 starting salary (plus excellent perks and benefits! See below!) Cheadle (office based) / Monday - Friday 9am - 5:30pm **123 Recruitment & Training** are working with an award-winning, established financial company in their pursuit to hire the best talent! We are actively...

  • Corporate Recovery Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Corporate Recovery ManagerIn the role of Corporate Recovery Manager, you will oversee a select group of Corporate Clients facing difficulties in loan servicing, security threats, or exit challenges, while also providing assistance to the Corporate Recovery Directors.Your primary responsibility will be to manage the credit relationships for Corporate Clients...

  • Corporate Recovery Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Corporate Recovery ManagerIn the role of Corporate Recovery Manager, you will oversee a select group of Corporate Clients facing difficulties related to loan servicing, security concerns, and exit strategies, while also providing assistance to the Corporate Recovery Directors.Your primary responsibility will be to manage the credit relationships for...

  • Corporate Recovery Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Corporate Recovery ManagerIn the role of Corporate Recovery Manager, you will oversee a select group of Corporate Clients facing difficulties related to loan servicing, security threats, and exit challenges, while also providing assistance to the Corporate Recovery Directors.Your primary responsibility will be to manage the credit relationships of Corporate...

  • Recoveries Handler

    3 months ago

    Cheadle, United Kingdom Drive Further Full time

    We are currently looking for a number of **Recoveries Handlers** to join our team. Offering an attractive salary (dependent on experience), this is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to our customers by supporting them through continuous investment in our people and...

  • Corporate Recovery Specialist

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together. Full time

    Company OverviewAt Together, we are the leading experts in property finance, driven by an entrepreneurial spirit. Our headquarters in South Manchester has been home to our dedicated team since 1974, comprising over 750 professionals who are committed to helping individuals and businesses realize their property aspirations by making finance accessible and...

  • Collections Specialist

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a leading recruitment agency in the sales industry, specializing in placing top talent in various roles across the country. We are committed to providing exceptional service to our clients and candidates, while maintaining a strong reputation for integrity and professionalism.Job SummaryWe are seeking a highly skilled...

  • Collections Specialist

    2 weeks ago

    Cheadle, Staffordshire, United Kingdom Page Personnel Sales Full time

    About Our CompanyPage Personnel Sales is a leading recruitment agency in the sales industry, specializing in placing top talent in various roles across the country. We are committed to providing exceptional service to our clients and candidates, while maintaining a strong reputation for integrity and professionalism.Job SummaryWe are seeking a highly skilled...

  • Collections Agent

    4 months ago

    Cheadle, United Kingdom Together Full time

    **Company Description** We’re Together **-** the **market leading property finance experts with an entrepreneurial spirit.** **Based **in Cheadle, South Manchester, we’ve been established since in 1974 and have built a team of over 750 colleagues, who are passionate about supporting individuals and businesses achieve their property ambitions by making...

  • Recoveries Liaison Executive

    3 months ago

    Cheadle, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:Recoveries Liaison Executive **Location**:Lakeside, Cheadle **Salary**:£23,000 - £25,000 **Hours**:Mon-Fri (9:00 am-17:30 pm) **The Role**: As a Recoveries Liaison Executive, you will deliver high levels of service so that customers’ needs are met and deliver appropriate customer outcomes, effectively manage a portfolio of cases under...

  • Recoveries Liaison Executive

    4 months ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary £**23000 - £27000**, plus performance bonus and benefits** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by mainstream lenders. We play our part to turn challenges into opportunities which make our customers'...

  • Collections Agent

    3 months ago

    Cheadle, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:IVA Advisor **Location**: Cheadle, Manchester **Salary**:£26,000 Basic salary + £700 - £1400 Monthly Bonus based on performance **Hours: Shifts;** - 09:00 - 18:00 - 10:00 - 19:00 - Early finish Friday - No weekends Our client is a growing market leader based in South Manchester that is expanding its Collections team due to a growing...

  • Collections Agent

    4 months ago

    Cheadle, United Kingdom Viribus Animo Recruitment LTD Full time

    **Job Title**:IVA Advisor **Location**: Cheadle, Manchester **Salary**:£26,000 + £700 - £1400 Monthly Bonus based on performance **Hours: Shifts;** - 09:00 - 18:00 - 10:00 - 19:00 - Early finish Friday - No weekends Our client is a growing market leader based in South Manchester that is expanding its Collections team due to a growing client base & 2...

  • Customer Relationship Specialist

    4 months ago

    Cheadle, United Kingdom Together Full time

    Company Description **Salary up to £35,000 depending on experience, plus performance bonus and benefits** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** - A specialist lender offering a range of mortgage and secured loan products to individuals and businesses, who are typically underserved by...

  • Corporate Recovery Specialist

    1 month ago

    Cheadle Hulme, Stockport, United Kingdom Together. Full time

    Company Overview At Together, we are recognized as the leading experts in property finance, driven by an entrepreneurial mindset. Our Legacy Established in 1974, we have cultivated a dedicated team of over 750 professionals who are committed to empowering individuals and businesses in realizing their property goals by optimizing financial solutions. ...

  • Collections Advisor

    4 months ago

    Cheadle, United Kingdom Together Full time

    Company Description **_ Salary between £25,000 - £26,780 depending on experience, plus performance bonus and benefits_** **_ This role is office based Monday - Friday, working hours are 9am - 5.30pm_** **We are Together** -** **Proud to be a Financial Services success story based in South Manchester. Established in 1974, we employ over 700...

  • Lead of Collections and Client Engagement

    1 month ago

    Cheadle, Staffordshire, United Kingdom Together Full time

    Company Overview Together is a leading expert in property finance, driven by an entrepreneurial spirit. Established in 1974, we are based in South Manchester and have grown to a team of over 750 dedicated professionals. Our mission is to assist individuals and businesses in realizing their property goals by providing tailored financial solutions. We...