Administration Assistant

2 weeks ago

Leigh, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

We are looking for an enthusiastic and highly motivated Administration Assistant to join the Dermatology team at Leigh Infirmary.

The post is part-time, 15 hours per week. Based over a Monday to Friday week.

You must be flexible to work across all sites as the service demands, occasionally at short notice.

The role will require you to work across all areas in the Trust which includes those that are designated as positive, asymptomatic and negative COVID wards.

Evidence of qualifications will be required at interview.

The successful post holder will undertake general administration duties and will liaise with a multi-disciplinary team.

You must be able to communicate effectively with all service users and staff.

You must be competent in the use of IT systems and possess good organisational skills with a flexible approach to changing patterns of work.

You must be committed to providing the highest quality service with high levels of patient care.

Choose Well - Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.
- Provide administrative support including the use of patient appointment systems.
- Co-operate with all disciplines when receiving telephone, and all other requests including enquires from patients.
- Operate relevant Trust IT systems, inputting and maintaining patient information and updating patient records.
- Assist in establishing and maintaining correct input of data.
- Assist in monitoring data quality within Dermatology IT systems, ensuring consistency, accuracy and timeliness of data.
- Maintain patient records to the standards expected by the Directorate/Trust.
- Be accountable for own actions.
- Plan and prioritise own workload to meet service demands.
- Seek advice for those duties/tasks which go beyond prescribed schemes of work.
- Liaise with referrers, patients and carers, answering queries and arranging appointments.
- Arranging follow up/recall appointments as/when instructed.
- Retrieval of case notes where required, prior to patient attendance.
- Sorting incoming mail, dealing with outgoing mail.
- Maintain workflow of departmental records and file accordingly.
- Support the Department and Service as dictated by the Directorate and the Trust.
- Identify errors in administration and resolve them within a set time-frame seeking advice where necessary.
- Acquire information from patients to confirm identity, previous attendance and any other details required by the department.
- Answer telephone enquiries from multiple sources, taking messages as required.
- Communicate effectively with patients possessing various emotional, physical and mental issues.
- Liaise with porters regarding the transit of patients and arranging necessary transport..
- Communicate with internal and external sources, both clinical and non-clinical e.g Patients, Clinicians, Trust staff, Directorate staff, regarding the continuity of patient care and treatment.
- Ensure the efficient and cost effective use of resources within the departmental offices.
- Comply with Trust Policies and procedures including Code of Conduct and Data Protection.
- Comply with mandatory training requirements in accordance with Trust policy.
- Maintain a portfolio of competencies showing evidence of lifelong learning.
- Actively participate in appraisal and supervision systems.
- Assist in the induction of new staff sharing knowledge/experience of work practices.

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