People Advisor

2 weeks ago

Birmingham, United Kingdom DAC Beachcroft Full time

Job Introduction We are seeking an experienced People Advisor to join the Claims Solutions Group People team, during an exciting period of business change and growth. The purpose of this role is to support the business with an effective, customer focused people advisory service.
**What you will do** The purpose of the People Advisor service is to provide both pro-active and re-active expert advice, solutions, coaching and support to managers and colleagues on a range of generalist, more complex people matters across the colleague life cycle. You will work closely with managers, colleagues and the broader People team to provide a professional advisory service on a range of generalist people matters, which will include:

- Providing proactive, consistent and commercially focussed advice and coaching support to develop manager capability, drive a culture of high performance and encourage colleague engagement and well-being
- Case management to drive the resolution of performance, probation, attendance, disciplinary and grievance issues, ranging from informal discussions, to formal investigations, formal hearings and appeal stages
- Advising the business and supporting People Business Partners on the design and end to end implementation of change programmes
- Supporting managers to deal with, or when particularly sensitive sometimes directly manage, complex and long term absence cases
- Involvement in resolving more complex queries (e.g. benefits, maternity, absence or policy related) which are escalated from the DAC Beachcroft shared services HR Service Desk
- Supporting the People Advisory Manager and other People Team colleagues with relevant project improvement work in support of the CSG strategic plan, including engagement, well-being and Inclusion and Diversity plan activities
- Supporting the development and maintenance of people policies, to ensure continued relevancy, as well as legislative and regulatory compliance
- Embedding and demonstrating the culture and values of CSG, whilst encouraging colleagues to be accountable to do the same

**Who you are**
- Ideally of graduate calibre, with minimum 5 GCSE passes including English and Maths (or equivalent)
- A CIPD qualification, or part qualification, is desirable but not essential as is the ability to understand a professional services business environment
- A demonstrable practical understanding of managing difficult people issues, preferably gained in a similar advisory role, is essential
- Good written and oral communication skills are vital, alongside
- Strong stakeholder engagement skills, able to confidently and effectively communicate and collaborate with colleagues at all levels
- Proactive and willing to take ownership of tasks and projects
- Highly organised, has the ability to prioritise effectively and deal calmly with deadlines and conflicting priorities
- Team oriented, flexible and enthusiastic with a positive and collaborative approach
- Ability to work autonomously and use own initiative when required
- Strong attention to detail and a high level of accuracy
- IT and data literate with knowledge of Microsoft Office
- Some experience of working with People systems and/or administration essential
- Solutions orientated, with an enthusiasm for innovation and improvement
- Demonstrates alignment with the Firm’s Cultural Principles (Clear, Creative, Determined and Supportive)

**What you need to know about applying

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