Receptionist/clerical Officer

2 weeks ago

Salford, United Kingdom Manchester University NHS Foundation Trust Full time

To work as part of The Northern Contraception, Sexual Health & HIV Service in line with relevant policies, procedures, protocols and guidelines, to provide a consistently client focused reception and clerical service which promotes good customer service and effective working relationships within Salford Sexual Health at Lance Burn Health Centre.

Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.

Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.

Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.

Book appointments, update attendances and action referrals.

Maintain the reception and waiting area to an orderly state at all times.

Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.

Arrange and respond to transport/Interpreter requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.

To work flexibly across the service as required.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further information on the role of Receptionist/Clerical Officer, please refer to the attached job description and person specification.

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