Senior Administrator/medical Secretary

1 month ago

Salford, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

Job Summary/Purpose
- To provide comprehensive administrative support and to manage and co-ordinate the administrative and ancillary support function in the Community Mental Health Team, ensuring the most efficient and effective use of resources. The post holder will have line management responsibility for the admin and clerical and support staff.

To undertake any other reasonable duty, when requested to do so by an appropriate Trust manager.

To understand and comply with all Trust policies, procedures, protocols and guidelines.

To understand the need to safeguarding children and vulnerable adults and adhere to all principles in effective safeguarding.

To carry out all duties and responsibilities of the post in accordance with Equal Opportunities, Equality and Diversity and dignity in care/work policies and principles.

To avoid unlawful discriminatory behaviour and actions when dealing with the colleagues, services users, members of the public and all stakeholders. To access only information, where paper, electronic, or, in another media, which is authorised to you as part of the duties of your role.

Not to communicate to anyone or inside or outside the NHS, information relating to patients, services users, staff, contractors or any information of a commercially sensitive nature, unless done in the normal course of carrying out the duties of the post and with appropriate permission.

Undertake audio/shorthand/clerical duties for the Consultant, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work.

Provide first point of contact for written and telephone enquiries on behalf of the Consultant, using judgement to establish validity and priority of the contact.

To be involved in the development and establishment of all new systems and procedures to support the Service.

To assess the workload of the administration and clerical staff to evaluate those tasks and ensure that priorities and deadlines are achieved.

To facilitate regular team meetings ensuring staff are fully aware of all issues relating to the trust.

To undertake a supervisory role to the clerical staff within the team.

Implement and participate in the appraisal process within the administration team ensuring the Knowledge and Skills Framework.

Attend regular administrative meeting to ensure good communication within the Service.

Supervise trainee/agency secretary’s ensuring effective office system is maintained.

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please see attached job description and person specification

Staff benefits
- Pay Enhancements - 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
- 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
- Excellent pension
- Cycle to work scheme
- Salary sacrifice car scheme
- Wellbeing programme
- Blue Light Card Discounts

Responsibility to Patient Care
- Undertake audio/shorthand/clerical duties for the Consultant, including minute taking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting. This may include administrative support relating to consultant tutorial work. Provide first point of contact for written and telephone enquiries on behalf of the Consultant, using judgement to establish validity and priority of the contact.
- Deal with any admission enquiries using judgement and observing patient confidentiality at all times.
- Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
- Ensuring all systems and processes are adequate and effective in ensuring all service users are received, treated and discharge from service within nationally and locally agreed timeframes. Ensure systems are in place to ensure all patient that Do Not Attend are appropriately followed up or discharges according

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