Customer Service Representative

6 months ago


Glasgow, United Kingdom Primal Strength Limited Full time

**The Company**

**Primal is who we are. Strength is what we do.**

Primal Strength is a unique family business founded in 2016. Our core belief is that strength is in us all and our purpose is to equip everybody to realise their full potential. Our business services all types of professional gyms from independents and PT’s to some national chains, as well as home gyms.

**The Opportunity**

Here at Primal we are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and support. This is an exciting opportunity to work in the fitness industry and contribute to the success of our organization. If you possess excellent communication abilities, and a passion for delivering outstanding customer experiences, we want to hear from you

**Responsibilities**:

- Schedule and arrange all customer deliveries and update system with relevant tracking information.
- Process customer orders, returns, and exchanges accurately and efficiently
- Collaborate with internal teams to ensure timely resolution of customer concerns
- Maintain a high level of professionalism and empathy when interacting with customers
- Arranging large, palletised deliveries both UK and Europe
- Investigating missing parcels and resolving the delivery disputes

**Requirements**:

- Previous experience in customer service, minimum 2 years required
- Excellent communication skills, both verbal and written
- Proficient in using CRM systems and MS packages.
- Ability to multitask and prioritize tasks in a fast-paced environment

**Join our team as a Customer Service Representative and enjoy the following benefits**:

- Competitive salary
- Opportunities for career advancement
- Positive work environment with supportive colleagues

**Strength. It’s in us all.**

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking

Schedule:

- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Reference ID: Customer Service Advisor



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