Senior User Researcher

2 weeks ago

London, United Kingdom Financial Times Full time

**About Us**

Here at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product & Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated and dynamic group of product, tech, delivery and data specialists - everyone's welcome in this friendly, forward-thinking team. And with entrepreneurial spirit, intelligence and opportunity at every turn, there's no limits to where your FT career will take you.

**Our commitment to diversity and inclusion in the workplace**

At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

**Overview of the role and team structure**

We're looking for a **Senior User Researcher** to join the Product Research & Design team in our London Office.

You'll work alongside a** fully empowered squad** of engineers, designers, product managers, with support from and access to relevant stakeholders from around the FT such as data, editorial and marketing etc.

You'll help **deliver end-to-end product experiences**, from exploratory research into opportunity definition, from ideation into concepting, from testing into shipping, measuring and iterating.

You'll receive **regular guidance and support** from your squad, your line manager, our Director of Product Research & Design, and of course the whole research team. We work hard to foster a safe environment where we share and discuss our work proactively, to inspire, support and guide each other.

**What you'll be doing week to week**:

- **Planning and prioritising.** You'll have an equal stake in your squad's direction. You'll _always_ be learning, planning and prioritising your areas of focus and approach together.
- **Collaborating** with product manager, designers, engineers etc through all stages of the discovery and development process to create a shared understanding of customer needs, motivations and behaviours in relation to product and business goals
- **Researching and learning about users.** Designing, planning and conducting relevant generative research activities suited for the objectives and the timelines of the team. To uncover the behaviours and motivations of customers and users, using different and relevant methodologies.
- **Empathy and experience mapping**. Understanding user mindsets, motivations and expectations. Mapping experiences, journeys and flows, to help us unearth and prioritise pain points and opportunities taking the team along with you and offering PMs a higher level picture to make more strategic decisions.
- **Ideating, iterating and testing.** Working with teams to help evolve ideas into concepts, to shape these concepts with research and iterate based on the learnings.
- **Synthesising learnings and sharing insights creatively.** Taking what you've learnt and disseminating knowledge in the most appropriate format for your squad and throughout the business.
- **Evolving **We strive to continually improve and evolve. Evolving our process by adding new techniques and abandoning obsolete ones. Evolving our product until we achieve objectives, rather than stopping once we've shipped.

**What we're looking for from you**
- **You'll have shipped multiple features and iterations** perhaps across several products. You'll probably have been a** practising user researcher for 4+ years or more**:

- **Proven research skills,** experience of using a range of methods and techniques to deliver insights that impact product strategy and direction
- **Clear communication and presentation skills**, able to tell a compelling customer narrative with qual and quant results
- **Good initiative**, to solve problems, manage workload and set expectations
- **Strong collaboration skills**, knowing how to contribute and influence through finding common ground and building rapport with team members
- **Natural curiosity**, a desire to understand how and why people use digital products and how FT can best meet their needs
- A degree or strong interest in** **psychology, anthropology, sociology, HCI or other related fields are a bonus

**Career progression and growth**

We have a **transparent, measurable progression framework**, which will outline all of the skills FT user researchers need, and detail on how to progress in each skill category. We will use this as a basis for your quarterly reviews, where you'll self assess against the progression framework, track progression, and agree areas of focus with your line manager.

We invest in our people to allow them to grow both personally and professionally whilst working at The

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