Correspondence Quality Adviser

3 weeks ago

London, United Kingdom HM Treasury Full time

**Details**:
**Reference number**:

- 246427**Salary**:

- £29,970 - £38,500-
**Job grade**:

- Higher Executive Officer
- Senior Executive Officer- This is a Range D post. Successful HEO and SEO applicants will transfer on a level basis.**Contract type**:

- Permanent**Business area**:

- HMT - Corporate Centre Group**Type of role**:

- Communications / Marketing**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- This post can be based in London (1 Horse Guards Road), Darlington (Feethams House) or Norwich (Rosebery Court).About the job

**Job summary**:
**About HM Treasury**

If you’re interested in making a difference to people’s lives across the country, the Treasury is the department for you We sit at the centre of everything that the Government does and have provided advice on economic policy and decisions that affect the public finances throughout the country’s history. A Treasury career continues to offer an exciting opportunity to be part of the decision making that affects the whole of the UK.

Working at the heart of government, we collaborate with other departments to ensure public money is spent well and to drive strong and sustainable economic growth. Our work ranges from protecting customers through to the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, supporting people across the country through the COVID 19 furlough scheme and Plan for Jobs as well as helping first time buyers buy their first home.
- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, gender, age ethnicity, LGBT+ identity and socio-economic status.

The Darlington Economic Campus is a pioneering new cross-government hub which will bring people together across departments and public organisations to play an active role in the most important issues of the day.

HM Treasury in Darlington will be joined by the Department for International Trade, the Department for Business, Energy and Industrial Strategy, the Office for National Statistics, the Department for Levelling Up, Housing and Communities, the Competition and Markets Authority, the Department for Education and the Department for Digital, Culture, Media and Sport.

**Corporate Centre**

The Corporate Centre Group provides a wide range of corporate services to enable people at HM Treasury and many of the other organisations who form part of the Treasury Group (including the Government Internal Audit Agency, the Debt Management Office and the new National Infrastructure Bank) to operate effectively and efficiently. We are a diverse group, both in terms of our professions and in our ways of working.

The Corporate Centre Group is made up of: Commercial; Correspondence and Information Rights; Finance; Human Resources; Information Workspace Solutions (IWS); the Flexible Safer Working team, the Darlington programme team and Treasury Group Shared Services (based in Norwich).

**About the team**

The Correspondence and Information Rights Team (CIRT) consists of:

- The Information Rights Unit (IRU) who deal with requests for recorded information.
- The Correspondence and Enquiries Unit (CEU), who handle correspondence from the public and Members of Parliament (MPs).
- The Projects and Change Team who lead on our change and improvement plans, manage our case management system and provide day to day MI reporting in relation to FOI’s and correspondence received within the Treasury.

We’re a friendly team based across London, Norwich and Darlington and we welcome people from different ages, experiences and backgrounds.

**Job description**:
**Key Accountabilities**

Correspondence sent to the government is a crucial channel of communication for both MPs and the public. It is ministerial and departmental priority that the Treasury provides timely and high-quality responses to enquiries and concerns that are raised; CEU leads and develops the department’s correspondence processes and is responsible for ensuring correspondence is handled appropriately and efficiently.

Since the pandemic the Treasury has seen a significant increase in correspondence volumes. We are looking for a self-starting individual to join other Quality Managers in supporting CEU and increasing its Quality Assurance capability. This will be a stretching role, working closely with an existing Correspondence Manager to provide joint support to a drafting team of 5 people. While there are no line management responsibilities, you’ll ensure your team has the right skills, knowledge and experience to draft high-quality correspondence.

You will become comfortable with collaborating closely with policy teams and private offices to capture feedback on drafting quality and build relationships to ensure we achieve a right first-time approach on correspond

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