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IT Service Desk Manager

4 months ago

Borehamwood, United Kingdom interAct Consulting Limited Full time

An IT Service Desk Manager is required to join a well-established and fast-growing IT Services, Solutions and Consultancy practice based out of Borehamwood.

You will:

- Act as an escalation point for 2nd and 3rd line incidents.
- Maintain ongoing communication of incident updates for escalated incidents.
- Manage and maintain monitoring systems and generated alerts.
- Hold overall responsibility for ticket management including Incidents, Problems, Change and Service Requests.
- Manage engineer scheduling for project and incident-originated work.
- Direct line management of a team of up to 6 including permanent and contract staff.

You will be ITIL qualified and boast a proven track record as a Technical Service Desk Manager with a history of working in a 3rd line technical support role with a detailed understanding of IP networks traffic, firewalls, routing etc. and Microsoft 365 includingAzure AD and Intune.